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Zhangjiagang Vacation Packages

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

Great hotel, close to airport, disney, and public transport. Hotel's style is very nice, up to date, and staff were amazing.

The room was really nice and spacious, bed was comfortable, complimentary drinks were a nice touch. I especially liked the complimentary washer-dryers that also had detergent - very helpful! The complimentary espresso machine, fruit, and candy were also nice. I appreciated that I was able to check out at 2 p.m. instead of noon. What could have been better were the lighting and tech set-up in the room. It was difficult to understand and to work the tablet since it wasn't in Enlish. The TV also had no channels in English. The front staff were nice but their fluency in English was quite limited, so there's only so much they could help when I had a couple of questions. I would agree with other reviews that the "luxury" category for this hotel isn't quite right, but it's still a nice hotel to stay at and the subway station is literally a one-minute walk from the hotel. Also inconvenient and a learning for first-timers in mainland China, but the address for the hotel on Google Maps is incorrect, and although the address of the hotel says it's on West Nanjing Road, it's actually on a side street, on the corner of Taixing Road. If you put the address in Didi, they will take you to the right spot.

Beautiful hotel with amazing views and a 59 story hot tub/pool. Great selection of restaurants and in a nice area.

**The Best Hotel Experience of My Life!** This was truly the best hotel experience I've ever had! The hotel facilities were stylish, modern, and luxurious, and the staff were exceptionally friendly and welcoming. The location was also very convenient, with easy access to the airport. I also highly recommend visiting **Archie's**, a restaurant nearby. The food and atmosphere were absolutely fantastic! I had an amazing stay and would definitely love to come back. Highly recommended!