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Neodalle Zhangjiajie Wulingyuan

4.5 star property

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2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Indoor pool, outdoor pool
Premium bedding, minibar, in-room safe, desk
Lobby
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Breakfast available
  • Bar
  • Room service
  • Gym

Explore the area

Map
Gaoyun Road, Wulingyuan, Zhangjiajie, HU, 427400
  • Wulingyuan Scenic and Historic Interest Area
    ‪17 min walk‬
  • Yellow Dragon Cave
    ‪12 min drive‬
  • Wulingyuan Scenic Reserve
    ‪30 min drive‬
  • Zhangjiajie (DYG)
    ‪47 min drive‬

Room options

Similar properties

Exterior

Pullman Zhangjiajie

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (205)
The price is $63
per night
$73 total
includes taxes & fees
Mar 10 - Mar 11
Pullman Zhangjiajie

About this property

Neodalle Zhangjiajie Wulingyuan

4.5-star hotel in Wulingyuan
2 restaurants, an indoor pool, and an outdoor pool are available at this hotel. Additionally, a fitness center, a bar/lounge, and a steam room are onsite.
Neodalle Zhangjiajie Wulingyuan offers 698 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, Neodalle Zhangjiajie Wulingyuan provides a steam room and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wired and wireless Internet access (surcharge).

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. This luxury hotel also offers a rooftop terrace, barbecue grills, and multilingual staff. Parking is available onsite for a surcharge.

Neodalle Zhangjiajie Wulingyuan has designated areas for smoking.

Muslim Sepecialty Restaur - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Element All-Day-Dining Re - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Element All-Day-Dining Re
  • Muslim Sepecialty Restaur

Things to do

  • Children's club
  • Golf
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 280.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CNY 280.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:30 AM to 11 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Zhangjiajie Wulingyuan Hotel
Crowne Plaza Zhangjiajie Wuli
Zhangjiajie Wulingyuan
Crowne Plaza Zhangjiajie Wulingyuan
Neodalle Zhangjiajie Wulingyuan Hotel
Neodalle Zhangjiajie Wulingyuan Zhangjiajie
Crowne Plaza Zhangjiajie Wulingyuan an IHG Hotel
Neodalle Zhangjiajie Wulingyuan Hotel Zhangjiajie

Neodalle Zhangjiajie Wulingyuan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 22 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eline

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, location, bath. Things that were missing, an english map from the National park and the Spa was closed
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Good location but definitely not 5 star
The superior room is a good size and it was maintained well. The check-in service was quick, easy and welcoming. The food and beverage service is below par - the staff are do not manage well when there are lots of tourist groups, there is a lack of direction and experience for staff, when handling big crowds. Breakfast time is hectic without allocated seats, food is not replenished quickly enough whilst some guests are allowed to take multiple plates and take food away for later (!). The food is also not good quality either. Room service menu is limited and we had no drinks list provided. Swimming pool and changing rooms were not clean nor open on time. More of a 3 star hotel which is disappointing for an IHG hotel. There is a tourist desk in the lobby and even though they are an outsourced company, the service from them is lacking too.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room and quiet, comfortable bed but temperature of swimming pool is cold.
Stayed 3 nights in Oct 2019

10/10 Excellent

Rahamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to stay and relax
Great hotel
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

TROYcalifornia

Traveled with partner
Liked: Cleanliness, staff & service
Night shift check-in manager LEON was awesome. He is one of the few hotel managers in China that speaks & understands English fluently. He went out of his way to make sure my trip has the most memorable one. Hotel location is pretty much city center and about 20mins walk to the national park.entrance. Love the bathtub very nice for photography. The reception area very attractive. Hallways big & clean. Breakfast needs more western items. Pssss.... morning manager ZASON was great, too. He helped & guided me to get to my next attractions & destinations. Overall, very happy staying here. I’m given this hotel 10 stars. Thank you management.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
So so service
One female, pregnant manager was very nice and helpful but other people at the front and another manager were not helpful at all, not looking for a solution and just saying they don’t know something or they don’t have something. They were also too chill and unconcerned about the guests, chatting amongst themselves.
Stayed 2 nights in May 2019

10/10 Excellent

Keet Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a hotel with good service and convenient location
The service was excellent, the breakfast spread was good and delicious. Bed and room comfortable and quiet. Locality is at the Zhangjiajie TianZhiShan entrance about 5 mins by car. Parking is free and easy. Walking to the main street is about 5 mins where u can find food and to do some shopping. If you wish to have a easy way to tour zhangjiajie park with little walking, we did it by parking our car at the basement car park at the tianzhishan entrance. Paid the entrance fee of 228 yuan per head, take their shuttle bus to the cable car (72 yuan per haed) station up to tianzhishan, spectacular view. From there take the connecting shuttle bus to He Long park where there is a McDonalds and more sight seeing. Connecting again by bus provided to tian xie di yi qiao and skip the sight seeing there if u are not energetic, instead ask for direction and a 5 min-walk to take the bai long tian ti (lift costs 65 yuan) down to base station, at the base of the lift, take the shuttle bus again back to the tian zhi shan entrance where the car was parked. All in all u need about 5 hours. In this sense, the hotel is central to the planned activities. U may also drive up to another xin mu kang park entrance westward and the drive is scenic and relaxing, it's free as u are not entering the park. It's a 1 hour leisure drive. We enjoyed our stay in Crown plaza and it's very restful. We had dinner in the restaurant too and find the food good.
Stayed 1 night in May 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property located conveniently by the entrance of the National forest park and also right by a theater with great performances.
Stayed 3 nights in Feb 2019

8/10 Good

Ting

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

BERRICK

Liked: Staff & service, property conditions & facilities, room comfort
Great location and service
Crowne plaza is in a great location, just next door to the wulingyuan National park and the nightly performance theater. The manager was very helpful in resolving a mixup regarding 2 twin beds and 1 double bed rooms, I appreciate her help!
Stayed 3 nights in Nov 2018

10/10 Excellent

Sau Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ranked it the best at Wulingyuan.
Location is great. It takes just about 10-minute walk to the entrance of the national park, and about 40-minute ride to the airport. The room is spacious, clean and the bed is comfortable. The air-conditioner works as expected (in contrast to other self-claimed 5-star hotels in Zhangjiajie city). The surrounding environment is quiet, but the bustling area is not far away. The local version of ‘Phoenix City’ is within 15-minute walking distance. The breakfast is great with lots of variety. The reception staff are friendly and helpful. Overall, I had a happy experience.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
First time stay in Zhangjaijie
This is an interesting situation - IHG has built a HUGE hotel in Zhangjaijie, in anticipation of the area eventually developing a big tourism industry. Looks like there is a big mall under construction right across the street - will be interesting to see in a few years. The hotel itself is very nice, feels like it is less than 2 years old, but not busy at all. For the size of the rooms prices are reasonable. Good western food in the restaurant, go into town if you want local/Chinese food. Indoor pool looked really nice, but we didn't have time to try it our. Only complaint is regarding the room cleaning. The carpet seemed to have a lot of stray fiber, and it looks like they don't vacuum the carpets every day.
Stayed 1 night in Oct 2018

6/10 Okay

Kitten, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice hotel. Hotel is clean and modern looking. Hotel staff is not very helpful. There is 1-2 staff members that speak limited English, but enough to get by. There’s a definite need for improvement in the customer service department. They couldn’t provide a map of the National Park, I had to find one on my own. I asked the hotel staff for a taxi, they asked me to wait as one was coming. Waited 15 mins, I decided to get one myself off the street. The worst part of it all was when my flight was canceled and needed to make a local call at the front desk. They told me they cannot help me. A guest at the hotel offered to lend me their mobile phone to make a local call as I didn’t have local SIM card. I travel a lot and normally stay at SPG/Marriott properties. This was the first time staying at the Crowne Plaza and didn’t expect to experience such horrible service as this was one of the higher priced hotels in the area. If I ever travel back to Zhangjiajie, I would prob choose another hotel that will provide better service.
Stayed 2 nights in Sep 2018

8/10 Good

Bill, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff are very friendly and helpful. Special thanks to the tour guide introduced by the hotel, 一黄婕，she is a very caring person and looks after very details of my itinerary. She also seeks to understand what each customer wants and keep them happy. Also thanks to both Cookie (Beverage) and 珊珊 (Tour desk) for their warm hospitality. Regards, Bill Chow (stayed here between 2 to 6 Sep 2018)
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great room, main restaurant was closed and a la Carter was ok. Location was ok for food.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice place but..
The hotel is very nice but unfortunately all upholstery, sofas in lobby, chairs in restaurant and sofas in rooms arr filthy. The service is good but the language was a big barrier since we don’t speak chinese and their english is very limited.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with excellent service. Location is very near to three of the attractions. Please do note that it is far from the airport. Breakfast is always crowded as this is a popular hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Excellent Hotel. Checking in was a pleasure and they are very very helpful.

10/10 Excellent

Kang Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel for some tourist spots. A little far from the main town but a much better hotel

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great location but bad service
Hotel had one bed reserved for a 3-people stay. Initially said it was our problem. Room had no toilet paper. Pool is closed (but no notice on the website). Breakfast selection is really small - unless you like Japanese food only :) Hotel staff (except for one lady at the front desk) basically did not care at all about any issue we had. Not really worth Crowne Plaza title in my view. Location is good - 10min walk to park entrance and 10min to city centre.

10/10 Excellent

Come

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort