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Words cannot describe the smells we encountered. Arrived and checked in to a 'Deluxe' room and couldn't breathe with the thick smoke smell. Then saw the first dead cockroach and returned to reception to ask to upgrade. Paid 75 GBP to upgrade to a business suite and it wasn't much better. The thick smell of smoke on every furnishing cover was horrendous, and such a strong smell of vinegar when we turned the air conditioning on. Walls are filthy, with what appeared to be blood, cleaner didn't change cups or glasses but was in the room daily. Surprised not to have a fridge too. The suite was a really good size, and if it had been clean and didn't smell so badly, we would have been impressed. 40 minute taxi into central Shenzen.

There was no airport shuttle

Great stay at Vienna Hotel! The airport pickup service was smooth and hassle-free. Loved that the nearby mall has an indoor ski slope—such a unique bonus! Front desk staff were friendly and check-in was fast. Room was clean and comfortable. Perfect for business travelers. Highly recommend!

This hotel is just beautiful. The cleaning staff and the breakfast staff are really sweet and helpful. The front desk staff were kind as well, but there was an issue: they did not have my reservation. I booked through Expedia and had conversations with the hotel through their messaging portal. However, they could not find my reservation and I was on hold with Expedia customer service for 1.25 hours. I won't get into that too much since I think it was a fluke, but the staff -- who don't speak much English -- did their best to try and help us. The bed is huge and comfortable, the bathroom and shower are awesome, and the view is very pretty. Lots of restaurants around -- we liked the Villa. Enjoy!

Yes

Location is excellent, staffs were super helpful, the room we stayed was clean - we had a pleasant stay.