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Best Western Toluca

3.0 star property

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Photo gallery for Best Western Toluca

Standard Room, 2 Double Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi
Exterior
Interior entrance
Room amenity
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Vialidad Adolfo Lopez Mateos No. 406, Zinacantepec, MEX, 51355
  • Autonomous University of Mexico State
    ‪6 min drive‬
  • Nemesio Díez Stadium
    ‪7 min drive‬
  • The Cosmovitral
    ‪10 min drive‬
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Toluca

3-star Zinacantepec hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and a business center.
Best Western Toluca offers 37 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Zinacantepec hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This Zinacantepec hotel also offers a fitness center, a vending machine, and multilingual staff. For a surcharge, an area shuttle within 10 km is available to guests. Complimentary self parking is available on site.

Best Western Toluca is a smoke-free property.

Los Arcos - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 10 km
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Los Arcos

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Best Western Hotel Toluca
Best Western Toluca
Best Western Toluca Hotel Zinacantepec
Best Western Toluca Zinacantepec
Best Toluca Zinacantepec
Best Western Toluca Hotel
Best Western Toluca Zinacantepec
Best Western Toluca Hotel Zinacantepec

Best Western Toluca Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 87 out of 261 reviews
Rating 8 - Good. 73 out of 261 reviews
Rating 6 - Okay. 56 out of 261 reviews
Rating 4 - Poor. 18 out of 261 reviews
Rating 2 - Terrible. 27 out of 261 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I did not expect was restaurant dining not available and the bar being closed as well. Aside from this it was a pretty good place to stay at a comfortable price.
Stayed 2 nights in Oct 2024

8/10 Good

Orlando

Liked: Staff & service, property conditions & facilities
They should install a vending machine
Stayed 3 nights in Sep 2024

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Totally enjoyed our stay and we will be back.
Stayed 3 nights in Jul 2024

8/10 Good

Juan Carlos, Los Ángeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel but need up keeping in the room
Stayed 5 nights in Jun 2024

4/10 Poor

Norma

Business traveler
Disliked: Property conditions & facilities, room comfort

Hotel needs some upgrades.

The room was dated. Bed was very hard and uncomfortable. The pillows were hard. No AC. The hot water took too long. The towels were very hard and smelled. The only great thing was the breakfast. The ladies there were awesome. The reception staff were very friendly. We had the street view and at night it was so noisy
Stayed 3 nights in May 2024

6/10 Okay

Montserrat

Business traveler
The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
Stayed 2 nights in Nov 2023

6/10 Okay

Juan Carlos, Los Ángeles

Traveled with family
Disliked: Amenities, property conditions & facilities
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Stayed 3 nights in Aug 2023

10/10 Excellent

Francisco, Vero Beach

Traveled with family
Liked: Cleanliness, staff & service
Location convenient they nees a little Too. Up. Old and short bathroom .

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and clean
Stayed 6 nights in Oct 2022

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great place to stay that is easy to get taxis and good dining close by. Staff are great and very helpful. Rooms very clean and comfortable.
Stayed 2 nights in Oct 2020

4/10 Poor

Hilda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

FAUSTO EMRIQUE

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Ruido por la noche

Fue buena, pero se escucha ruido e la avenida toda la noche
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Carlos David

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to stay

In my case my stay was good. The only exception I would say is the lack of an air conditioner, other than that everything is good.
Stayed 2 nights in Jun 2018

8/10 Good

Josue Issac

Liked: Cleanliness, staff & service, room comfort

Kind and helpful Staff!

Staff was really kind and helpful. We checked in past 2 am, and it was pretty easy. We booked 2 double rooms for 5 people for one night in a business trip, but their beds are twin, so smaller than we expected. We kindly ask if they have a room with bigger beds since we were three in one. They offered us an extra room with extra towels, so that was really helpful and made our stay better! Breakfast was fine. A buffet with the things you usually have for breakfast. So no complains. Parking was really convenient. Local area is fine since there are gas stations really close and the highway to continue the trip. Gym was almost inexistent since the equipment is not working. Showers are short, so they dont' work for tall people. But other than that it was fine, Thank you!
Stayed 1 night in May 2018

2/10 Terrible

luis, chihuahua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bad hotel

I don't know how can be a Best Western... It was a bad experience. First of all, they didn't want to accept my reservation as I paid in Expedia, after a long discussion with the lady in the front desk, she gave me the room what I paid for. The hotel has no elevator, amazing because is a building with 3 floors. The rooms are very old. The 2 things that shocked me the most: the rooms hadn't no towels and the no rooms with no heater or air is unthinkable in a city as Toluca. Other things: the phone in the bed room doesn't work, internet access doesn't work properly. The only thing that I enjoy was the continental breakfast, very good...

4/10 Poor

Yovani

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here!!

No hot water!! Dirty shower towels. And the pillow had hair from the previous guest. Beds are really really hard. The hotel faces one really busy street so all day you can hear the sound of cars , trucks and motorcycles . On the good side front desk and staff are really friendly.

6/10 Okay

Armando

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

PABLO GILBERTO BLENDL

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No servía el wc No tiene calefacción No cuenta con elevador y estaba en el 3er piso La tina tenía fuga y se inundo el baño La atención ofrecida no solucionó el problema (enviaron a la ama de llaves a solucionar el problema) Considerando el valor del costo del hospedaje realmente mucho que desear para una cadena de este tipo
Stayed 1 night in Dec 2024

6/10 Okay

José

Traveled with family
Liked: Cleanliness, room comfort

Decepcionado

Me pareció muy descuidado el hotel. Focos fundidos Sin suficientes toallas en el baño Algo muy desagradable fue que la TV sólo tenía 4canales y uno de material porno, ES UN HOTEL FAMILIAR!!!! Adicional a ello el control remoto sólo funcionó un para de veces y luego nada. la habitación que me tocó da al estacionamiento del hotel de paso de a lado, mucho ruido risas, en la madrugada. Realmente pensaré bien si me vuelvo a quedar en ese hotel. Es una pena porque está muy bien ubicado para mis actividades en Toluca .
Stayed 1 night in Dec 2024

8/10 Good

veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Esta cerca de la salida hacia el nevado. El desayuno muy bien servido. La atención excelente. Falta mantenimiento a las instalaciones en general
Stayed 2 nights in Dec 2024

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortante.

Muy confortante, fuimos por competencia de mi novio así que llegamos sólo a descansar, muy relajante.
Stayed 1 night in Dec 2024

2/10 Terrible

Alejandro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La cama terrible y las almohadas peor
Stayed 1 night in Dec 2024