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Employees were helpful and courteous. The family ambiance, and the food is great.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

The property itself was absolutely amazing. The staff throughout the resort were friendly, welcoming, and incredibly helpful. The spa was phenomenal, and my 80-minute massage was hands down one of the best I've ever had. If you're looking for a relaxing vacation, the resort and its amenities are outstanding. My only warning is this: when you check in, you'll likely be asked to stop by a table near the front desk. Unless you genuinely want to hear a timeshare presentation, I strongly recommend politely declining. We were told it would only take 90 minutes. Instead, we spent nearly four hours being pressured and manipulated by multiple salespeople. It completely consumed the first day of our vacation and left us feeling like we were being held hostage. While we ultimately did not purchase a timeshare, the experience was exhausting, pushy, and incredibly frustrating. The spa credits, discounted vacation, and free sunset cruise they offer as incentives are simply not worth sacrificing hours of your vacation to endure high-pressure sales tactics. Aside from the timeshare presentation, everything else about our stay was wonderful. I would absolutely return to the resort,but I would skip the sales table without a second thought.

Pool was cold, furniture dated and food quality for room service is poor

Where to begin. So disappointed with this stay. We booked for a whole week with my family/children. Since the day we arrived there was NO AC working. To summit up Our entire stay was a hassle, being moved room after room total of 6 just me and my husband and small children and my adult children moved also room total room. Maintenance man would go check air with a thermometer insisting it was cooling but it was not .Unbearable so humid and strong smell of mold in the rooms. And pools nasty murky with algae and dirt floating around early mornings. That’s an ear/pink eye infestation waiting to happen..And on top of that food was horrible and frozen and reception area Never ever ever picks up phone. Ugh Will not be staying here again. PLEASE DO NOT STAY THERE. This was supposed to be relaxing calm stress free week.

This hotel is absolutely wonderful. Everything is amazing. Really a great stay. We will be back for sire

No thanks.

The property was in pristine condition and the staff were so hard working and friendly always. The only complaint I have is during the summer time the room is not cold enough unfortunately. And I feel like a lot of the draft sodas were watered down.