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citizenM Zürich

4.0 star property

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Photo gallery for citizenM Zürich

Enjoy expansive city views from the large windows in this stylish space, featuring a central seating area and unique chairs.
Workspace area with a vibrant mural and modern furniture.
Experience a curated space with a unique chandelier, decorative items, and a collection of books and artworks on display.
Relax in our inviting lobby, featuring a comfortable seating area, flat-screen TV, and a bookshelf.
Enjoy a spacious room with a large bed, desk, and comfortable seating area, plus a bathroom with a modern sink and mirror.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Talacker 42, Zürich, 8001
  • Bahnhofstrasse
    ‪3 min walk‬
  • Paradeplatz
    ‪4 min walk‬
  • Kunsthaus Zurich
    ‪12 min walk‬
  • Zürich (ZRH)
    ‪13 min drive‬

Room options

View all photos for King Room

King Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

King Room

9.2 out of 10
Wonderful
(207 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Zürich

4-star hotel in Old Town Zürich
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 5 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands.

CitizenM Zürich is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar - Onsite bar. Open 24 hours. Open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1007 reviews
Rating 8 - Good. 184 out of 1007 reviews
Rating 6 - Okay. 59 out of 1007 reviews
Rating 4 - Poor. 15 out of 1007 reviews
Rating 2 - Terrible. 21 out of 1007 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hisham Medhat, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and an awesome property over all
Stayed 3 nights in Apr 2025

2/10 Terrible

larry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

We travel around the world so we have a pretty good idea of what an acceptable room should be.These rooms were about as big as I imagine was the lowest class room on the Titanic. The bed was landlocked against the window so the person sleeping on that side had to crawl over the other person if they wanted to get up during the night. So, we switched the direction of the pillows & sheets which meant you had to crawl out like a crab to get out of the bed. I had seen a photo online 3 days before of this so called the hotel to ask about it. I was told by the hotel that it was a “modular hotel” & the bed could be moved out from that position. Well, that wasn’t true. If they had been honest I could have cancelled the room without penalty. The toilet area was smaller than on an airplane. The sink was outside the toilet area. If you think I am making this up go ahead & stay there. There is no front desk just someone standing out in the lobby with a computer. They are only there once in awhile. The upside was there was a great Irish pub across the street. Will never stay or recommend this hotel to anyone EVER.
Stayed 2 nights in Apr 2025

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, comfortable place to stay while skiing in the Alps!
Stayed 1 night in Mar 2025

10/10 Excellent

WESLEY, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a little small but the beds were so comfortable. Staff is amazing very insightful amd helpful
Stayed 6 nights in Apr 2025

10/10 Excellent

Anuj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern facility! No issues and would definitely stay here again in the future. Great value!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jammie

Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony, North York

This hotel is well located about 10 minutes walk from train station. Room is not very big but very clean with nice decor. Staff were friendly and very helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 2 nights in Mar 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked off all the boxes. We will return .
Stayed 1 night in Mar 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
While the rooms are small, it’s to be expected considering the cost, but the staff goes above and beyond every single time and every location I’ve been at the staff in Zürich, Paris, and at the London Tower were absolutely amazing
Stayed 2 nights in Mar 2025

10/10 Excellent

philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location 10mins from main station, rooms are fine for the price. Bar and resting area nice and relaxed
Stayed 2 nights in Mar 2025

10/10 Excellent

WALTER

Stayed 5 nights in Mar 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night but the experience was amazing, it is very centric so we could easily go out and walk around the city. Staff is extremely friendly and very helpful, we truly appreciated it. We highly recommend this place and for sure will stay here in our next trip
Stayed 1 night in Mar 2025

10/10 Excellent

Kathryn, Scarsdale

Stayed 5 nights in Mar 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had just one nights stay here but it was excellent! All staff friendly and happy to help and room was clean and comfortable! Would stay again, thank you
Stayed 1 night in Mar 2025

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best choice for an excellent night sleep. Everything about checkin was easy and fast and the check in assistant was helpful. The room was absolutely silent. Just what we needed during our travels.
Stayed 1 night in Mar 2025

8/10 Good

Kathryne

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for two nights after arriving in Zurich on an overnight flight. The hotel’s central location makes it easily accessible by public transportation. The decor has a fun, trendy vibe, and we especially appreciated the 24/7 bar and restaurant— a lifesaver when we struggled to find a late-night meal after 10 p.m. The staff was outstanding. Every team member we encountered went above and beyond to make us feel welcome and answer our questions. Breakfast was also fantastic. The reason for our four-star rating is the room size. The space was extremely small, with barely enough room for our two large suitcases and a carry-on. While the king-sized bed was comfortable, it was pushed against the wall, making it difficult for my husband to get in and out. We inquired about a larger room but were informed that only the accessible rooms offered more space, and the hotel was fully booked. This hotel is ideal for solo business travelers who don’t mind compact rooms. Despite the space constraints, the location, amenities, and service make it worth considering.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ming

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2025

10/10 Excellent

Oana

Stayed 1 night in Mar 2025

10/10 Excellent

Jagjet Arora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Matthew

Stayed 3 nights in Mar 2025

10/10 Excellent

Paulina

Stayed 2 nights in Mar 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, property conditions & facilities
There is no coffee service or kettle in the room. Also it’s hard to get ice. The bed was very comfortable
Stayed 2 nights in Mar 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, however the room was very small.
Stayed 1 night in Mar 2025