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citizenM Zürich

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM Zürich

Lobby sitting area
Exterior
King Room | Premium bedding, pillowtop beds, in-room safe, desk
Daily buffet breakfast (CHF 28 per person)
King Room | View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Talacker 42, Zürich, 8001
  • Swiss Casinos Zurich
    3 min walk
  • Lima
    1 min walk
  • Sihlstrasse Tram Stop
    1 min walk
  • Zürich (ZRH)
    26 min drive

Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Room

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The price is $232
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includes taxes & fees
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About this property

citizenM Zürich

4-star hotel in Old Town Zürich
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 5 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands.

CitizenM Zürich is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar - Onsite bar. Open 24 hours. Open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1011 reviews" "
Rating 8 - Good. 197 out of 1011 reviews" "
Rating 6 - Okay. 62 out of 1011 reviews" "
Rating 4 - Poor. 19 out of 1011 reviews" "
Rating 2 - Terrible. 18 out of 1011 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, perfect location and the staff were awesome
Stayed 3 nights in Sep 2024

10/10 Excellent

Chanaine

Stayed 2 nights in Aug 2024

10/10 Excellent

Kseniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we've ever stayed at. Excellent check in/out service and great room controls via app and iPad. Great breakfast buffet as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Tayor

Stayed 2 nights in Aug 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Rimma

Stayed 4 nights in Sep 2024

10/10 Excellent

Jacquelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very high tech. We had an iPad to coordinate mood lighting, blinds and the tv. It was great! Also, the bartenders were the best! We loved this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff in common areas are first rate- friendly, bright, helpful. Access to trains is excellent. Third stay. Hotel never disappoints.
Stayed 1 night in Sep 2024

10/10 Excellent

Alfonso

Stayed 1 night in Sep 2024

6/10 Okay

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place and service was amazing, location is great, HOWEVER there checkout and billing is terrible. Don’t PREPAY. I requested 2 weeks before my arrival for an early check out. Expedia confirmed that i will get one day refund but the hotel ignores the communication. I sent a message when they confirmed my stay and i corrected them to say i am checking out one day early because i am checking in another hotel in another city. They still have not refunded me even with Expedia help. I have proof of early check out. They wouldn’t give me a receipt so i took a picture of their computer. CitizenM blames Expedia but they have been giving a run around.
Stayed 5 nights in Sep 2024

10/10 Excellent

Mei Ha Sandy

Traveled with partner
They completely refurbished the interior so it is as good as new. Despite it is about 10 or 15 minutes away from the train station, the area is quite decent (guess Switzerland being Switzerland, things are very clean and orderly). The breakfast also has a lot of choices. We are going back to Switzerland next year and have already booked CitizenM again. So it just shows how much we like this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at CitizenMs. They’re always awesome, and we’re very pleased with them.
Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet sleep and good location
Amazing hotel! So comfortable, so accommodating, friendly staff. I highly recommend it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Aneesurahman

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel in a perfect place
Stayed 2 nights in Sep 2024

10/10 Excellent

Anila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2024

8/10 Good

Joseph, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very well maintained and the staff very friendly, cooperative and accommodating to the needs of the guests.
Stayed 2 nights in Sep 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, unique in all the tech, solid amenities, good breakfast, good location.
Stayed 3 nights in Sep 2024

10/10 Excellent

MANOUCHEHR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Perfection & Vibes
Perfect stay - loved my room, great for a solo traveller! Hosts - super friendly, and full of helpful knowledge/ advice Loved the high tech in the room, the decor and funky vibe to the hotel is an instant winner Will definitely stay again
Stayed 1 night in Sep 2024

6/10 Okay

Raisa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nothing about this hotel was 4-star worthy. We arrived on a Friday morning and were not allowed to check in early at all—we were told we had to wait until 2pm. The next morning when we checked out, we saw them allowing other guests to check in several hours early. We expected the room to be small, but we didn’t expect it to be dirty. The shower had orange mildew all around the edge. The cups next to the sink were turned upside down but were wet inside and had old dust stuck on the inside of the cup, which tells me they haven’t been thoroughly washed in a long time. There is no coffee in the rooms, and the coffee they have available downstairs is very expensive (5 CHF for black coffee when you can get real coffee for the same price at a nearby cafe). The service was good and location was close to Zurich HB, but unfortunately everything else was a letdown.
Stayed 1 night in Sep 2024

10/10 Excellent

Anil

Stayed 2 nights in Aug 2024

6/10 Okay

Candy

Disliked: Staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Lumarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is highly tech everything in your room is control by a i pad hotel is close to train station walkable to lots of places staff make you feel right at home is a good place while in zurich
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel catered to the modern day travelers, staff was so was amazing, the outside surrounding area has a great nightlife, fun hotel and the lounge is nice and comfy, no problems at all and I loved it so much
Stayed 1 night in Sep 2024