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FIVE Zurich - Luxury City Resort

5.0 star property

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Photo gallery for FIVE Zurich - Luxury City Resort

Lounge
Property video
Couples treatment rooms, sauna, hot tub, steam room, body treatments
1 BED | Come Play Suite w\Balcony | Living area | 48-inch LED TV with digital channels, TV
1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking available
  • Breakfast available
$291
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
234 Döltschiweg, Zürich, ZH, 8055
  • Place, Letzigrund Stadium
    ‪5 min drive‬
  • Place, Bahnhofstrasse
    ‪5 min drive‬
  • Place, Uetliberg
    ‪8 min drive‬
  • Airport, Zürich (ZRH)
    ‪17 min drive‬

Room options

View all photos for Luxe Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxe Room

8.0 out of 10
Very good
(3 reviews)
  • 498 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite w/Balcony

View from room

Junior Suite w/Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 550 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxe Room w/Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxe Room w/Balcony

  • 485 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite w/Balcony

Garden view

Master Suite w/Balcony

  • 754 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 BED | Come Play Suite w\Balcony

1 BED | Come Play Suite w\Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

1 BED | Come Play Suite w\Balcony

  • 841 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior | East Wing

View from room

Superior | East Wing

8.0 out of 10
Very good
(4 reviews)
  • 184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 BED | Royal Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

2 BED | Royal Suite

  • Sleeps 6

View all photos for Master Suite W/Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Master Suite W/Balcony

  • Sleeps 3

View all photos for Luxe Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxe Room

  • Sleeps 3

View all photos for Luxe Room W/Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxe Room W/Balcony

  • Sleeps 3

View all photos for Superior | East Wing Building

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior | East Wing Building

  • Sleeps 2

View all photos for Junior Suite W/Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite W/Balcony

  • Sleeps 3

View all photos for 1 BED | Come Play Suite W\Balcony

Lobby

1 BED | Come Play Suite W\Balcony

  • Sleeps 3

Two Bedroom Suite With Connecting Rooms With Balcony

  • Sleeps 5

Three Bedroom Suite With Connecting Rooms With Balcony

  • Sleeps 7

Four Bedroom Suite With Connecting Rooms With Balcony

  • Sleeps 9

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About this property

FIVE Zurich - Luxury City Resort

5-star hotel in Zürich Center
Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
FIVE Zurich - Luxury City Resort offers 149 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 48-inch LED televisions come with digital channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desk chairs and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, FIVE Zurich - Luxury City Resort features an indoor pool and a steam room. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 5-star property offers access to a business center. This luxury hotel also offers a seasonal outdoor pool, a fitness center, and multilingual staff. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

FIVE Zurich - Luxury City Resort has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Soul Street Zurich - Onsite restaurant.
The Penthouse Zurich - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Covered self parking on site (CHF 30 per night)
  • Covered valet parking on site (CHF 30 per night)

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: CHF 55 for adults and CHF 25 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Soul Street Zurich
  • The Penthouse Zurich

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LED TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Composting
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 40 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 70.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CHF 55 for adults and CHF 25 for children
  • Airport shuttle fee: CHF 150 per vehicle (maximum occupancy 6)
  • Covered self parking fee: CHF 30 per night
  • Covered valet parking fee: CHF 30 per night
  • Pet fee: CHF 40 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May 09 to September 01
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

FIVE Zurich
Five Zurich Luxury City Zurich
FIVE Zurich Luxury City Resort
FIVE Zurich - Luxury City Resort Hotel
FIVE Zurich - Luxury City Resort Zürich
FIVE Zurich - Luxury City Resort Hotel Zürich

FIVE Zurich - Luxury City Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 144 out of 239 reviews
Rating 8 - Good. 35 out of 239 reviews
Rating 6 - Okay. 28 out of 239 reviews
Rating 4 - Poor. 13 out of 239 reviews
Rating 2 - Terrible. 19 out of 239 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Khalid

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
- Some Staff are less than expected honestly - very disorganised services - long waiting time to respond to phone calls by receptionist
Stayed 3 nights in Jul 2025

8/10 Good

TULLIO

Liked: Cleanliness, property conditions & facilities
Superb rooms, too many staff members do not speak one of the Swiss languages.
Stayed 2 nights in Jul 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great if in main building. East wing is quite bad
Stayed 1 night in Jul 2025

10/10 Excellent

Justina

Stayed 2 nights in Jun 2025

2/10 Terrible

Teymour

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautiful grounds, big room. Food nothing special. Staff friendly but slow - seems more cultural and more relaxing than it is frustrating.
Stayed 1 night in Jun 2025

10/10 Excellent

Lai Hock, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in May 2025

10/10 Excellent

Mohammed M

Stayed 1 night in May 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, made me feel like a princess taking my bags, getting me a coffee to take away in the morning and driving me to the train station. Couldn’t ask for more. Room was lovely. My only criticism would be having to walk back from the east wing with bags on the last day as it is quite far. Would definitely stay again!!!
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with spa and easy access to public transport
Stayed 3 nights in May 2025

10/10 Excellent

Sumandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay at this hotel. Excellent customer service.
Stayed 2 nights in Apr 2025

10/10 Excellent

erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time with my family
Stayed 3 nights in Apr 2025

8/10 Good

taiseer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Hamid

Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay… everything was good
Stayed 4 nights in Mar 2025

4/10 Poor

Reto

Stayed 2 nights in Feb 2025

10/10 Excellent

Ahmed, Jeddah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally it is good hotel very nice staff snd helpful clean and comfortable
Stayed 1 night in Feb 2025

8/10 Good

Shpend

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel rooms were extremely small, similar to those in an IBIS hotel. We were sent to rooms in a different building, which was located among residential buildings and had actually been a residential building converted into a hotel. On all booking platforms, only the main hotel building is advertised, and nowhere is it mentioned that you might end up staying in a separate building far from the hotel. It was definitely not worth the money we paid.
Stayed 1 night in Feb 2025

2/10 Terrible

Jihane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

waleed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing overall, luxury
Stayed 2 nights in Feb 2025

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beyond Disappointing and Unsatisfactory

Extremely overpriced and overrated. Thought we would be in the hotel among other guests. Instead at check in we were told we would be in their other building. We lugged five suitcases down what seemed like a never ending hallway. It took nearly twenty minutes to get to our room in the other building. The room was the size of a closet, so small we had to check our ski bags… there was barely any room to walk. Anytime we called room service for anything we were told why? Don’t you already have that? The restaurants they pride themselves on within the hotel are reservation only so the convenience of having everything on site doesn’t apply unless thoroughly planned ahead of time. When we checked out, we told their team about our dissatisfaction and were given a small espresso as consolation.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

IGOR

Stayed 1 night in Nov 2024

2/10 Terrible

theodore

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not indicated that the standard rooms are in another building connected by long, steep tunnel…. Long walk in dark tunnel with steep inclines and multiple turns
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in Zurich.

Stayed here for 5 days with the family. Excellent hotel. But, you’ll enjoy all the amenities a lot more if you come here as a couple.
Stayed 5 nights in Dec 2024