4/10 Poor
Lewis
Traveled with partner
Sep 27, 2025
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is listed as a 4 star property, however even two stars is a stretch. We arrived around 11, too early to check in and were eager to drop off our luggage and explore Zürich. There was nobody at reception and nobody came to tend it for an hour despite us calling the number provided. The lady that eventually helped us did not even offer a smile and was quite cold, not the best first impression. Later on in the evening numerous keys were left at reception for guests to check themselves in which felt weird, anyone could have walked in and made themself at home.
Our room was very outdated, very bland and felt unclean. The bathroom was not put together very well at all. No kettle was provided and the small coffee machine downstairs was not usable during our stay. I was not able to connect to the WiFi at all. The is no air conditioning in the rooms (wasn’t a big deal for us since we went in September, but I can imagine this being a big issue come the summer).
The hotel is reasonably close to the airport and right next to a main road so we found it hard to rest at times because of the noise. However there are good public transport stations within 8 minutes walk so it does have that going for it. Did not have breakfast but one guest told me it was not worth it at all.
All in all I would not recommend staying here, this hotel needs to make major improvements to call itself a 4 star hotel. We were eager to move on from Zürich because of this experience.
Lewis
Stayed 3 nights in Sep 2025