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La Réserve Eden au Lac Zurich

5.0 star property

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Photo gallery for La Réserve Eden au Lac Zurich

Exterior
Premier Room, Terrace | Balcony
Room, Balcony | Bathroom | Free toiletries, hair dryer, bathrobes, slippers
Front of property
Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Breakfast available
  • Pet friendly

Explore the area

Map
Utoquai 45, Zürich, ZH, 8008
  • Zürich Opera House
    ‪4 min walk‬
  • Lakeside Promenade
    ‪6 min walk‬
  • Bellevue Square
    ‪7 min walk‬
  • Zürich (ZRH)
    ‪29 min drive‬

Room options

View all photos for Room, Lake View

Room, Lake View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room, Lake View

  • 291 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Corner

Room, Corner | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room, Corner

  • 388 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior City Room

Superior City Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Superior City Room

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City Room

Deluxe City Room | Room amenity

Deluxe City Room

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Eden Suite

Eden Suite | View from room

Eden Suite

  • 807 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Terrace

Premier Room, Terrace | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premier Room, Terrace

  • 409 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Lake View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Lake View

  • 614 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room, Balcony

  • 377 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Baur au Lac

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (214)
The price is $1,211
per night
$1,264 total
includes taxes & fees
Mar 9 - Mar 10
Baur au Lac

About this property

La Réserve Eden au Lac Zurich

5-star hotel in Zürich Center
Along with 2 restaurants, this hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and valet parking.
La Réserve Eden au Lac Zurich offers 40 air-conditioned accommodations with minibars and espresso makers. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station. Guests can use the health club at a partner property.

La Réserve Eden au Lac Zurich has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Eden Kitchen and Bar - This restaurant serves breakfast, lunch, dinner, and light fare.
La Muña - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
La Muña Terrace - This rooftop bar serves light fare only. Open daily.
Eden Kitchen and Bar - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

La Réserve Eden au Lac Zurich is listed in the 2020 Condé Nast Traveler Hot List.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Czech, English, French, German, Hungarian, Italian, Russian, Slovak, Spanish, Ukrainian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered self parking on site (CHF 35 per night)
  • Secured, uncovered valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 29 to 89 for adults and CHF 29 to 89 for children
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Eden Kitchen and Bar
  • Eden Kitchen and Bar
  • La Muña
  • La Muña Terrace

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hiking/biking trails
  • Winery release events

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • On a lake
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1909
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CHF 29 to 89 for adults, and CHF 29 to 89 for children
  • Uncovered self parking fee: CHF 35.00 per night (in/out privileges)
  • Uncovered valet parking fee: CHF 35.00 per night
  • Pet fee: CHF 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Eden Au
Eden Au Lac
Eden au Lac Hotel Zürich
Eden Au Lac Zurich
Hotel Eden Au Lac Zurich
Eden au Lac Hotel Zurich
Eden Au Lac zürich
La Reserve Eden Au Lac Zurich
La Réserve Eden au Lac Zurich Hotel
La Réserve Eden au Lac Zurich Zürich
La Réserve Eden au Lac Zurich Hotel Zürich

La Réserve Eden au Lac Zurich Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 42 reviews
Rating 8 - Good. 4 out of 42 reviews
Rating 6 - Okay. 1 out of 42 reviews
Rating 4 - Poor. 3 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Camilla

Liked: Cleanliness
Stayed 1 night in Jul 2024

6/10 Okay

Reem

Liked: Amenities
It’s mediocre luxury at best. The rooms are the smallest cubicles I’ve seen in my life and facing a wall of a nearby building. I paid over 1100 CHF for a night for what felt at best a prison cell. There was no walking space between wall and bed that I bumped into the TV! When I even asked the receptionist about the rooms and all they were unapologetic. The breakfast was lovely and facing nice views. The only thing redeeming the place is that it’s facing the lake and is greatly located in the walkable part of Zurich.
Stayed 1 night in Jun 2024

10/10 Excellent

Patrick

Stayed 1 night in Jun 2024

10/10 Excellent

Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel with exceptional client service . Would strongly recommend
Stayed 2 nights in Jun 2024

10/10 Excellent

Jorge, Miami beach

Stayed 3 nights in May 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Dayamis, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 6 nights in Sep 2023

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

david

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must stay at this hotel as it is one of the only hotels that caters for all and gives more. I travel a lot and it is one of the best hotels I have ever stayed at and it simply is amazing !!! Service , food , staff , and facilities are amazing and great location and amazing view of the river. When in Zurich I will always stay here as it is wonderful in every way and they absolutely do everything possible to please clients. Amazing !!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Mei Han, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the city center by the Zurich lake, this hotel is very meticulous, preparing almost everything in the room to bring more convenience to all people who travel abroad. It's one of my favorite hotel. Good service, Great food and Convenient.
Stayed 4 nights in Oct 2022

4/10 Poor

hamad

Stayed 1 night in Jul 2022

8/10 Good

Rajmattie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were extraordinary. Were very helpful and endearin. The doormen were equally helpful.
Stayed 3 nights in May 2022

10/10 Excellent

hubert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

ANTONIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate very much the overall ambience and decor, really first class, and the truly excelent restaurant on the sixth floor. We were disappointed that our room was not ready at 3PM. For a hotel of this class this is not acceptable.
Stayed 1 night in Oct 2021

2/10 Terrible

Emmanouil

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Terrible customer service appalling attitude. The smallest room I have ever been in a hotel. The hotel made the most ridiculous suggestions to me. Unlike any five star hotel I have ever stay. They are always right no customer service, lack of commerciality. It’s a disgrace for La Reserve. Do not think it has anything to do with any other hotel of the group. The building and the renovation is to exacting standards.
Stayed 1 night in Oct 2021

4/10 Poor

kimberly

Business traveler
Disliked: Staff & service
Not worth it
The staff made you feel like you were asking a favor. We asked for a 12:30/1:00 checkout and they said absolutely not with the same tone of displeasure. The curtains were broken in the bedroom. Turndown surface was sloppy.
Stayed 2 nights in Sep 2021

4/10 Poor

Boris

Liked: Cleanliness
Disliked: Staff & service
The hotel has been amazingly newly renovated, but the reception staffs are not very friendly, there is no smile , no warm welcome. They looked like we owed them a million. They do their job, but no friendly service. We stayed in the same hotel a few years ago. They were better than the new staffs. Especially the receptionist male staffs , not very friendly. It is not worthy for the expensive price.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reach at 5 pm , the rooms were ready and the staff told us that they were waiting for us . Staff are wonderful , concierge staff are amazing specially Kubilay Karaca , he helped and made even a daily plan for the site visits (Itinerary) The direct access to the lake is only on this hotel Location of the hotel is the best . I took the balcony room , I believe it was the best room on the hotel since we have a large balcony with direct view to the lake . We took our Breakfast daily on the room on the balcony . ( room number 42 ) Also we took another room for the children ( room 41 ) it was connected rooms with also a balcony but not direct view to the lake .
Stayed 5 nights in Aug 2021

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Victoria, bahamas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic ovation overlooking the lake. Active social area pedestrian area around the lake. Great shops and restaurants within walking distance.
Stayed 2 nights in Sep 2020

10/10 Excellent

Apichart

Stayed 1 night in Sep 2024

10/10 Excellent

fred

Stayed 3 nights in Mar 2024