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This is a great central location. The staff were great from the desk staff to the cleaning staff, all were friendly and helpful. Breakfast was good too. Air con worked well. The windows could be opened and when closed insulated you from outside city noise well. Not all at disappointed with our hotel choice in Bilbao.

Well appointed hotel in a great location. Friendly and helpful staff. Superb breakfast to set you up for the day. Highly recommended.

Modern clean property. Good central location

Fantastic hotel in a great location for all sights and amenities. Staff were super friendly. Rooms were very clean, a great size and beds were very comfortable too. Will definitely use again if we return to Bilbao.

Excellent staff

One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!