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Alguena Vacation Packages

The house was clean but the pool was dirty and some of the outside furniture were in really bad condition. No nice wine glasses and the towels did smell so bad, that we had to wash them before we could use them. There was no internet for 8 days. We did of course complain about it in the beginning but to my opinion, the caretaker of the property was not doing his job. He didn't speak english and we don't speak spanish so the communication was not easy, and thats not a positive thing

The hotel was lovely, food great, pool area and rooms great. But, food and drinks were on the expensive side, no kettle to make drinks, not even water in room daily, that is my only criticism though.

very good place ! super approved

Our stay was wonderful. Room was very cleaned, staff really helpful. The only thing missing in this 4 star hotel is a kettle in every room with assorted tea and coffee plus a welcome bottle of water in every room especially in summer. Rooms are a bit noisy and although beds are amazing and comfortable the noises make the sleep difficult. It would be good to look at new insulation in every room.

Second time staying there, conveniently located for the airport. Friendly staff

Clean room

Fantastic room with a beach view. The rooms were cleaned daily and the staff were amazing throughout our stay. We stayed for my partners 30th birthday and they happily helped with balloons, cake and sparkling wine on arrival in our room. It’s perfectly situated on the marina and within close walking distance to all local amenities and attractions. The level bar was amazing and well worth the upgrade. Thanks so much for an unforgettable stay, we’ll definitely stay in future.

First night I was placed into a room that was older, poorly laid out, impossibly small shower. Certainly not the executive suite I booked, pictures not even close. Room door lock broken, had to get that fixed. No garbage can in the bathroom. No towels in one of the bathrooms. Complained, second night they moved me and it was the room I booked. No refund though. Bait and switch. Also, went during San Juan. Non stop party there until 4:30 am. Didn’t know that about the area. Would never go back. Nothing tranquil or peaceful about it. Lots of garbage on property, and staff always loud with dishes, carts, mopping machines, other things that you don’t usually run into as an issue at a nice hotel. This hotel is very echoing inside, very loud. Great location, beautiful city, terrible stay. Two thumbs down.