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Badian Island Vacation Packages

I was not informed about room cleaning was done on request. Also no one at check in informed about restaurant on site.

Friendly staff, clean property, relaxing pool, and many eating options within walking distance.

The staff at front desk is distracted with there phones not paying attention we had to wait an additional 25 minutes before they checked us in

I booked one family room for the wedding it was nice and all staffs are helpful

It’s a basic hotel. It’s spacious with free parking! It has a pool as well. I like it as it is quiet area. Need to upgrade beds and pillows as it’s a bit hard and pillows are not fluffy. Also towels are discolored from being old. Aside from that the staff are amazing

A day before check in I received my instructions . I arrived around 9pm and unloaded my luggages and talked to concierge only to find out the unit was occupied. I called the number provided but calls get dropped. No apologies. The concierge tried calling same no answer the concierge apologized but it wasn’t her responsibility that someone messed up. She, got a text message only and was informed that they will reach out to me- but after 30 min, no email received nor sent an email to apologize about the mistake of double booking. My booking was not last minute . I booked this unit since May. I was informed then by concierge that owner/ broker is talking to Expedia and that he/she is on a meeting (it was 0930 pm) Almost an hour I waited in the lobby , I booked another hotel. A day after, I received an email asking me how was my stay and if I needed anything to call them. I told them the inconvenience it caused me. They apologized about the automated text. At the end of my supposed stay it asked again about my stay. I understand it’s automated - apparently there is a problem with the booking system. It needs to get fixed to prevent future issues and inconvenience to travelers.