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Balzac Vacation Packages

The elevator close to our unit is not working so we have to walk/ carry our luggage’s from the opposite of number 1 elevator to our room. Not convenient to go in and out of our unit to done or shop .

What an amazing experience, would definitely recommend, the thermal baths and saunas are incredible.

This was the most epic and special place we have ever been! The view from our cabin was majestically beautiful and looked exactly like the photos on the website. The cabin was perfectly appointed with kitchen essentials, coffee bar, and toiletries. The bed is even adjustable so you can just sit and admire the view - seriously worth every penny that is a million dollar view!

Things were missing in the unit .. There were no pot scrubbers to clean pots and pans .there was no toilet bowl cleaner to clean the toilets on a long stay .. House keeping was not there . at all . When after 2 days in my stay I asked for them to take the towles from the bathroom and the trash .. I let them know i would not be in the unit from 1 - 930 that evening and when i got back it had not been done .. These are the things that can be inproved upon . The unit was lovely The beds were comfortable ..

We booked a two-night family stay through Expedia and were disappointed by the confusion around the charges and our experience at the pool. I understood the $250 damage deposit, but there was an additional charge that wasn’t clear to me. A better explanation of payments and temporary holds would have been appreciated. The pool and waterslide were an important reason we chose this hotel. When we brought our family down to enjoy them, swimming lessons were taking place, which affected our experience. We hadn’t seen any notice about lessons on the Expedia listing. Clearer information about charges and scheduled pool activities before booking would help guests know what to expect.

Room was clean. Hotel was updated. Hotel is convenient and easily walkable. Unfortunately there were some issues with am