6/10 Okay
Santiago
Dec 17, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location but unhealthy heating system
I booked my room through hotels.com and saw good reviews. The location is very central and some staff are polite. However, I was allocated a tiny room on the 7th floor with only a small window facing an interior patio. The room had some vents that were constantly pushing very hot air into the room. The air conditioning was not working because is winter and there was NO AIR coming in from outside, since this was an interior patio - only smell from nearby restaurant kitchens came in, but no air. I explained that the room was very hot, but I was denied 'an upgrade' and was told by the receptionist in the afternoon that I got what I paid for. When I came back in the evening I was sweating and feeling sick, with a headache due to the heat. The lady downstairs explained that this is the system they have, it is either very hot or cold, they cannot regulate it and neither can the guests, because the room was very small and interior, the effect was more intense, turning my room into a sauna/oven with 25 degrees at one point. I went to reception and said I had to sleep in the lobby because I would asphyxiate in that room. She eventually offered me a room on the first floor, with no heating at all, which was actually pleasant in comparison. I eventually got to sleep at 3am. I would avoid this place unless they change the heating system.
Santiago
Stayed 1 night in Dec 2024