4/10 Poor
Jane
Traveled with partner
Oct 6, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights at this hotel and overall found it extremely disappointing. It is central but on a partially pedestrianised road which is blocked to traffic for much of the day. There are apparently 3 parking spaces at the hotel but seem always full. The hotel provides no prior information about access and, once there, grudgingly directed us to a car park which was a distance away and full.
The room we were given was in the roof with tiny windows and generally scruffy paintwork neglected curtains coming off the tracks etc We were puzzled as ‘standard doubles. On the hotel website are described as having large triple glazed windows. The pools are small and the thermal water is warm but the facilities need renovation.
Breakfast was awful. No service on day one, we had to find someone to order hot drinks. The food was of poor quality. On day two the only waitress was determinably sorting cutlery and ignored us. We enquired about drinks and about fruit, yogurt and croissants as there were none of these (there was the day before). She shrugged and said there was none, breakfast service still had an hour to go. My husband walked to the reception to enquire further at which point the waitress dashed to reception and then out to the bakery to buy croissants she then proceeded to fill up the plates of food on the buffet.
Oh and there’s one pillow provided which is extremely hard!
Jane
Stayed 2 nights in Oct 2024