I don’t know how this place is possibly characterized as a 5 star hotel… it had very little in common with any other five star hotel I’ve ever been to. There was mold on the sink, holes in the sheets, and a tiny space above the minifridge was meant as a closet, with nowhere else in the room to store clothes. There isn’t even a luggage rack in the room. There is no reception or security on the first floor, and they do not help with bags. The heat/AC is centralized so you have no control (no fan either) of the temperature in your room: in December it was unbearably hot in the room at night. If you bring issues to the front desk, be prepared to wait days for a solution if you’re lucky. If this place was a 3/5 star hotel I would understand these things, but marketing this as a five star hotel is laughable.