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Hotel Excelsior San Marco

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Excelsior San Marco

Front of property - evening/night
Lunch and dinner served, international cuisine
Exterior
Down comforters, minibar, in-room safe, desk
Free daily buffet breakfast

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet friendly
  • Room service

Explore the area

Map
Piazzale della Repubblica 6, Bergamo, BG, 24122
  • Via XX Settembre
    8 min walk
  • Piazza Pontida
    9 min walk
  • GAMeC
    13 min walk
  • Bergamo (BGY-Orio Al Serio)
    9 min drive

Room options

View all photos for Standard Single Room

Standard Single Room | Down comforters, minibar, in-room safe, desk

Standard Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Single Room

Down comforters, minibar, in-room safe, desk

Deluxe Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Twin Room

Down comforters, minibar, in-room safe, desk

Superior Twin Room

  • 204 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Down comforters, minibar, in-room safe, desk

Standard Twin Room

  • 204 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite | Living room | 30-inch flat-screen TV with digital channels

Suite

  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Down comforters, minibar, in-room safe, desk

Deluxe Double Room

  • 204 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Room amenity

Deluxe Twin Room

  • 204 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Down comforters, minibar, in-room safe, desk

Standard Double Room

  • 204 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Down comforters, minibar, in-room safe, desk

Superior Double Room

  • 204 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room

Superior Single Room | Down comforters, minibar, in-room safe, desk

Superior Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Room selected at Check-In

Room selected at Check-In | Down comforters, minibar, in-room safe, desk

Room selected at Check-In

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Double Room

Business Double Room | Down comforters, minibar, in-room safe, desk

Business Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Excelsior San Marco

4-star hotel in Citta Bassa
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a business center, and conference space.
Hotel Excelsior San Marco offers 155 accommodations with minibars and safes. Beds feature down comforters. 30-inch flat-screen televisions come with digital channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center. Event facilities measuring 2153 square feet (200 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Hotel Excelsior San Marco is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Roof Garden Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roof Garden Restaurant

Things to do

  • 9-hole adjacent golf course
  • Gym
  • Piano
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to January 12:
  • Dining venue(s)
The property will be renovating from November 1 2023 to December 29 2024 (completion date subject to change). The following areas are affected:
  • Meeting facilities
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for EUR 50.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: EUR 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Property Registration Number IT016024A1SIF42GDB, 016024-ALB-00005

We should mention

All guests must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior San Marco
Excelsior San Marco Bergamo
Excelsior San Marco Hotel
Hotel Excelsior San Marco
Hotel Excelsior San Marco Bergamo
Hotel San Marco
San Marco Excelsior
Excelsior San Marco Bergamo
Hotel Excelsior San Marco Hotel
Hotel Excelsior San Marco Bergamo
Hotel Excelsior San Marco Hotel Bergamo

Hotel Excelsior San Marco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 1005 reviews" "
Rating 8 - Good. 330 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 15 out of 1005 reviews" "
Rating 2 - Terrible. 3 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very enjoyable stay.
Stayed 1 night in Sep 2024

4/10 Poor

Riki

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No drinking water available in rooms or lobby. :( Rooms are tiny. Parking is expensive
Stayed 1 night in Sep 2024

8/10 Good

juha

Business traveler
Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Sari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Clare

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Large rooms, great location and very good breakfast.
Stayed 3 nights in Sep 2024

8/10 Good

Thomas

Stayed 2 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, easy walk to the old or new town. Great breakfast
Stayed 1 night in Sep 2024

8/10 Good

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Modern rooms, comfortable bed. Easily accessible by public transport. Within walking distance from Cita Alta
Stayed 2 nights in Sep 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have gone to Bergamo for a break on several occasions but this was the first stay at the Excelsior San Marco. Would not hesitate to stay again as room, staff and breakfast were all first class.
Stayed 3 nights in Sep 2024

8/10 Good

Robert P

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated Rooms Make the Difference
We were lucky enough to get the renovated rooms at the San Marco. The room is modern and comfortable. We had a great view of the Citta Alta as well which was a nice perk. Make sure you the renovated rooms when you stay here as the difference between these and the older original rooms is night and day.
Stayed 1 night in Sep 2024

8/10 Good

Hari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2024

6/10 Okay

Torleiv

Business traveler
Stayed 1 night in Sep 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location, good breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first visit to Bergamo but it won’t be our last. The hotel is a five minute walk to the funicular for the old city which is stunning. We were fortunate with the weather but the views from Rocca (off the tourist route a bit) are wonderful. Hotel breakfast first class, excellent, helpful staff and clean facilities. We loved it.
Stayed 2 nights in Sep 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Mireya, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little pricey for an overnight stay. Walkable and safe area. Clean and comfortable!
Stayed 1 night in Sep 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money with excellent refurbished rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a 4 star hotel. And NOT Adult Only, as advertised on British booking sites. The hotel is currently under refurbishment and we requested a twin room, we were in an older room which was very dated but preference was twin room over a newer room with a double so we were fine with this. When we arrived to our room, the chair fabric was torn and there was an iron burn mark on the carpet. There was an adjoining door and we could hear the people next door arguing and going to the toilet. At breakfast we realised it was indeed family friendly. One of us were bitten by a suspected poisonous spider in bed, three bites which resulted in a trip to the pharmacy, some antibiotic cream, and a second trip to the GP for more medication when we got home. Hotel staff apologised but because we were leaving the same day they weren't too concerned. Said they would fumigate for the next person. Reception staff friendly enough, bar staff super kind & the breakfast was good, although not as peaceful as we’d have liked! Good location to walk to / get the feniculore to the Citta Alta but a 15/20min walk from the atmosphere of the Citta Bassa. View from the room made the trip, despite us being the only balcony on the 7th floor without chairs to enjoy it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. They even provided an upgrade for a renovated room, which was really comfortable, technological, and cozy. Really close to Città Alta.
Stayed 1 night in Sep 2024

10/10 Excellent

Sari Elsa Kristiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Per

Traveled with group
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas, Cherry Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2024