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Hotel Excelsior San Marco

4.0 star property

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Photo gallery for Hotel Excelsior San Marco

Front of property - evening/night
Lobby sitting area
View from property
Property amenity
Lunch and dinner served, international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
Piazzale della Repubblica 6, Bergamo, BG, 24122
  • Basilica di Santa Maria Maggiore
    ‪15 min walk‬
  • Piazza Vecchia
    ‪16 min walk‬
  • Humanitas Gavazzeni Hospital
    ‪20 min walk‬
  • Bergamo (BGY-Orio Al Serio)
    ‪9 min drive‬

Room options

View all photos for Standard Single Room

Down comforters, minibar, in-room safe, desk

Standard Single Room

  • 140 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Single Room

Down comforters, minibar, in-room safe, desk

Deluxe Single Room

  • 140 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Twin Room

Down comforters, minibar, in-room safe, desk

Superior Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Down comforters, minibar, in-room safe, desk

Standard Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite | Living room | 30-inch flat-screen TV with digital channels

Suite

  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Down comforters, minibar, in-room safe, desk

Deluxe Double Room

  • 205 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Down comforters, minibar, in-room safe, desk

Deluxe Twin Room

  • 204 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Down comforters, minibar, in-room safe, desk

Standard Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Down comforters, minibar, in-room safe, desk

Superior Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room

Superior Single Room | Down comforters, minibar, in-room safe, desk

Superior Single Room

  • 140 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Room selected at Check-In

Room selected at Check-In | Down comforters, minibar, in-room safe, desk

Room selected at Check-In

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Double Room

Business Double Room | Down comforters, minibar, in-room safe, desk

Business Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

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The price is $202
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About this property

Hotel Excelsior San Marco

4-star hotel in Citta Bassa
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a business center, and conference space.
Hotel Excelsior San Marco offers 155 accommodations with minibars and safes. Beds feature down comforters. 30-inch flat-screen televisions come with digital channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center. Event facilities measuring 2153 square feet (200 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Hotel Excelsior San Marco is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Roof Garden Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roof Garden Restaurant

Things to do

  • 9-hole adjacent golf course
  • Gym
  • Piano
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for EUR 50.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: EUR 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number IT016024A1SIF42GDB, 016024-ALB-00005

We should mention

All guests must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior San Marco
Excelsior San Marco Bergamo
Excelsior San Marco Hotel
Hotel Excelsior San Marco
Hotel Excelsior San Marco Bergamo
Hotel San Marco
San Marco Excelsior
Excelsior San Marco Bergamo
Hotel Excelsior San Marco Hotel
Hotel Excelsior San Marco Bergamo
Hotel Excelsior San Marco Hotel Bergamo

Hotel Excelsior San Marco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 611 out of 1002 reviews
Rating 8 - Good. 313 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 3 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

The hotel appeared a bit old from the exterior but our room was actually in an upgraded area of the hotel and was quite comfortable. We even had a view of the old city centre on the hill. The location is fabulous as it's close to the funicular to the old town as well as being close to the city centre and the train station. The staff was very friendly and the breakfast was nice. Overall, great stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

Fernando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Benno, Murphys

Stayed 1 night in Jan 2025

4/10 Poor

NICOLAS

Business traveler
Disliked: Property conditions & facilities, room comfort

Old and tired

Very average hotel. It might have been good 30 years ago but it is in desperate need of renovation. Everything is old, tired and not very comfortable. Breakfast is average. Overnight parking 25 euros!
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Stayed 2 nights in Jan 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Erika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely and spacious room with nice views of the old town. Great staff, breakfast and perfect location for the old and new parts. Winter markets and decorations were still around, giving us an extended fabulous festive break to 5 January.
Stayed 1 night in Jan 2025

10/10 Excellent

Klaus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine
Stayed 1 night in Jan 2025

8/10 Good

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Pernille

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, location and rooms
Stayed 3 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and service. Ideal for a weekend.

Great location, very quiet, comfortable, modern. Restaurant was very nice with great view of upper old town. Breakfast buffet was like feeding time at the Zoo, not the hotels fault but recommended going early to avoid the rush. Overall a great stay and would highly recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Helen

Stayed 2 nights in Dec 2024

10/10 Excellent

Tetsuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Kaisu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellin sijainti on hyvä. Bussit, joilla voi matkustaa kaupungin yläosiin sekä lentokentälle lähtevät läheltä hotellia. Huone oli tilava ja siisti. Aamiainen oli runsas.
Stayed 1 night in Dec 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 2 nights in Nov 2024

10/10 Excellent

Alberto Luiz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Great, varied breakfast. Lovely refurbished room with a good bathroom. Good location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and efficient. Plenty of breakfast to choose from. Near funicular and bud stop to airport. Staff efficient and helpful. Rooms large with balcony and window.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Recent visit

The location of this hotel is good in that it is between the lower and upper town and accesing both is easy. I have been diagnosed with coeliac and I asked the hotel in advance of our stay whether there were gluten free options available at breakfast. The answer was "yes" which is correct however the food on offer was limited and on the last two mornings I brought my own food into the breakfast room. There is a gluten free bakery less than two kilometres away from the hotel which could supply a significantly higher quality of food than that which the hotel currently offers. The decor of the room that we stayed in (room 510) was tired and needs some attention. We did ask for the hotel to post some items for us and we were told to do it ourselves (a first!).
Stayed 3 nights in Dec 2024

8/10 Good

Jens

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Comfortable, clean and convenient.

Even though this is a 4 star hotel, my room was more 2 star. The bed was very comfortable, and clean, and bathroom was clean. But the condition of the decor was bad. It really needs an update. I had to put the kettle on the floor as there wasn’t a plug near the desk. Certain areas were dusty as though it hadn’t been used in a while. But I had international news channels on the TV which was good. Breakfast was excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding in every way, highly professional staff and ultra modern room. Bed was great, I slept well and would gladly stay with you again.
Stayed 2 nights in Nov 2024