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Relais San Lorenzo

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Relais San Lorenzo

Interior
Interior
Family Room (Premiere) | Premium bedding, pillowtop beds, minibar, in-room safe
Terrace/patio
Breakfast, lunch, dinner served; Italian cuisine

Reviews

10 out of 10

Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Breakfast included
  • Room service
  • Parking available

Explore the area

Map
Piazza Lorenzo Mascheroni, 9, Bergamo, Lombardy, 24129
  • University of Bergamo
    3 min walk
  • Funicolare San Vigilio
    3 min walk
  • Santuario della Madonna di Caravaggio
    4 min walk
  • Bergamo (BGY-Orio Al Serio)
    20 min drive

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (Junior Suite)

Premium bedding, pillowtop beds, minibar, in-room safe

Family Room (Junior Suite)

  • 700 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (Superior)

Premium bedding, pillowtop beds, minibar, in-room safe

Family Room (Superior)

  • 431 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (Premiere)

Family Room (Premiere) | Premium bedding, pillowtop beds, minibar, in-room safe

Family Room (Premiere)

  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Relais San Lorenzo)

Suite (Relais San Lorenzo) | Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Relais San Lorenzo)

  • 592 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room

Business Room | Premium bedding, pillowtop beds, minibar, in-room safe

Business Room

  • 205 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Suite

  • 517 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Relais San Lorenzo

5-star hotel in Città Alta
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a spa tub, valet parking, and massage/treatment rooms. All 30 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like espresso makers and bathrobes.
Relais San Lorenzo offers 30 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a spa tub.

Children under 18 years old are not allowed in the health club or spa tub without adult supervision. Guests under 12 years old are not allowed in the health club.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages. The spa is equipped with Turkish bath/hammam.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. This luxury hotel also offers a spa tub, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

Relais San Lorenzo has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Hostaria - This fine-dining restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Late night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Covered valet parking on site (EUR 30 per day)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hostaria

Things to do

  • Spa tub

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for EUR 70.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 15 April
Guests under 12 years old are not allowed in the health club, and guests under 18 years old are only allowed in the health club and spa tub with adult supervision

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais San Lorenzo
Relais San Lorenzo Bergamo
Relais San Lorenzo Hotel
Relais San Lorenzo Hotel Bergamo
San Lorenzo Bergamo
San Lorenzo Hotel
Relais San Lorenzo Hotel
Relais San Lorenzo Bergamo
Relais San Lorenzo Hotel Bergamo

Relais San Lorenzo Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 166 out of 179 reviews" "
Rating 8 - Good. 10 out of 179 reviews" "
Rating 6 - Okay. 3 out of 179 reviews" "
Rating 4 - Poor. 0 out of 179 reviews" "
Rating 2 - Terrible. 0 out of 179 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience...
Really pleased about the overall experience. Really exceptional service and incredible breakfast. Room was good, but not exceptional. Great Milton Brown toiletries. Fantastic location!
Stayed 2 nights in Dec 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location; Service excellent. Beds a bit hard!
Stayed 2 nights in Nov 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, fantastic facilities, extremely comfortable. All members of staff were friendly, attentive and most helpful.
Stayed 4 nights in Oct 2019

8/10 Good

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Beds too hard Not enought toiletries
Stayed 1 night in Oct 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modern Hotel
Staff were excellent, the room though was disappointing for us, in our view it was badly designed, it looked excellent but not at all practical It would have been good to have been informed that the main restaurant was closed, but there were excellent ones close by. Good location
Stayed 5 nights in Oct 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Dave, 1000 islands canada

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic The staff are amazing Left my phone on lobby table and they tracked me down before I knew I had lost it
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building, location and staff. Real gem in the heart of the Citta Alta.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful rooms and excellent breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The Relais San Lorenzo is situated in a perfect location, with the ability to walk out the door and into history. Even the restaurant is integrated into Roman Ruins. The hotel itself is fabulous - clean, modern, comfortable, and with a great breakfast!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very modern and very cool. the restaurant set inside ruins was incredible. bergamot is a beautiful city
Stayed 1 night in Aug 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bergamo
The hotel was just perfect, beautiful, clean, great service and perfect location. There is not better place in Bergamo than Relais San Lorenzo
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Philip B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at Relais San Lorenzo
The entire staff was friendly and always very helpful. We had stopped for lunch before staying there on the way to another destination in Italy just to see the accommodations and they couldn’t have been nicer! Our room was wonderful, the spa delightful and dinner was amazing. It’s location couldn’t be better right at the end of the old Town. It was our last night in Italy with a plane out of Milan at 1:15 and it was simple leaving at 9 after a great breakfast in their unique cavern restaurant. We’d stay there again unquestionably.
Stayed 1 night in Jun 2019

10/10 Excellent

Staci, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I are not your "typical" couple. However, EVERY staff member made us feel welcomed and they were very attentive and loving. This location is a little hidden but that's what we were looking for because we like small and quaint. It is very clean and dust free. The room we got was close to the elevator so it was very noisy and became a bit aggravating. That wanted to change our room but we just didn't want to pack all our things and move. That was a plus for us. I was celebrating my birthday and Dana an Paslo (owner) made a special connotation in celebration for me. She was very personable and invited us back, The conversation did not seem forced like she was trying to appease us because we were patrons. It felt like a genuine care for our return. There is breakfast included and it is very filling. There is a selection of fruit, breads, cheeses and meats. Also there is a menu that you can order eggs any way you like, bacon and sausage. These are included. They also have other items for a small fee. However, it is very filling and satisfying and I don't think you would have to purchase additional. A couple of days we had tours that began before breakfast started but we still was offered a "box" breakfast that was delivered to our room prior to departure. The "box" was actually a hefty bag that had more than enough in it to keep you full for several hours. It pretty much had everything. If we are ever back in Bergamo, we definitely will stay here.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place in the Center of Citta Alta.
Wonderful, modern hotel. The drive to the center of town is difficult but we should have come in another way avoiding all the pedestrians. We checked in and the room was normal-small in size with a view of the inside courtyard. I asked for a larger room so they moved us to a junior suite with a great view and about 90 Euros more per night. We accepted as it was the end of a long trip for us and needed to unwind and pamper ourselves. The service in the retaurant and bar is excellent. Everyone was so helpful.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star, hotel will knock your socks off . Perfect in style, amazing staff and the breakfast is better than good.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Evyatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in upper town, good service Get instruction how to reach by car as it is complicated. Good breakfast
Stayed 1 night in Jan 2019

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Greatly enjoyed my time at this property. I was given an upgraded room which had a balcony overlooking the Court yard. The room was top notch with great amenities. The shower was and bathroom was clean, well organized and very high quality. The bar was small, but has a good cocktail selection. Breakfast in the morning was really good with lots of options and fresh fruits, cheeses and meats. The area around the hotel is quite nice with historical buildings and easy access to the city center. The location is a little tricky, but the hotel emailed me instructions prior to arriving. It's. It easy to locate as you need to try through some old historic streets and some of them are restricted access...which I'm still confused by. I would highly recommend the hotel, but hire a driver to bring you there
Stayed 1 night in Jan 2019