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Big River Vacation Packages

Staff was excellent. Room was clean

We loved this property. The room was wonderful, the breakfast amazing and the staff wonderful and helpful.

The cartes were very rickety, the clothes hanger on it was loose making it impossible to hang clothes from. The toilet seat was loose. Everything else was great.

House keeping was a let down. The bathroom was left uncleaned, forgot to clean some surfaces, and the bathroom commode was uncleaned. I was there for four nights and sheets as well as pillows were not changed just made the bed. Left a comb on the bed and the whole room was not cleaned because I left a personal item deemed to be a possible danger to the staff 🙄

Such a great Hotel, Staff were terrific and a wonderful maintained property. Will be staying again. Breakfast was great, lots of parking and the rooms were very clean.

Checkin took quite a long time about 15 minutes. She was confused cause I had booked one night added onto the other four nights I was staying. Didn’t activate the room cards so were unable to get into underground parking without calling the front office and having someone come to let us in. This was a daily occurrence. And we kept on having to go down and get the card activated. One set of elevators was out for our entire stay of five days and I think that it had been out for a while. Hallway is not vacuumed very much or thoroughly as lots of dust dust in doorways and corners; also beds not swept underneath. Lots of dust. Seems to have really gone downhill since the last year when we had stayed there during the summer. Staff was very friendly and did change our towels daily, which surprised me as most places when they say it’s every third day will just do them every third day. So that was a positive. But lots of people at the front desk that seems very confused about a lot of stuff.

Need more varieties for breakfast

Breakfast is awesome!