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Birchtown Vacation Packages

Location is wonderful but the hotel is dated and could use an upgrade. The rooms could use a more thorough cleaning and more attention to detail our bathroom floor hadn't been swept & the shower had 2 bottles of shampoo but no conditioner , our other room had only decaffeinated coffee. When we left for the day housekeeping made the beds but missed restocking items. Buffet breakfast was included and ok but not great. Parking was also not included even though we received and email saying it was for the summer, front desk told us the email was an error and did not honor Last and probably the most important, keep an eye on charges. At check in we were charged for each room separately, the desk told us our 2nd room charge declined so he re charged our card , later that night I checked my credit card and found it did not decline and we had been charged for 3 rooms instead of 2. My husband had it fixed that night and the next morning they overcharged us again so again we had to go to the counter to have it fixed.