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The hotel is fine if you need a bed and AC near the heart of Firenze. Their WiFi only consistently works in the lobby. My phone was stolen when I arrived at the train station. Apple was able to help me replace it. I had to spend much of my first two days in Florence at the Apple Store to retire my iCloud backup to the new phone since the hotel WiFi didn’t work in my room. It wasn’t feasible for me to spend the day in the lobby. At least there was good AC at the Apple Store. I wouldn’t stay here again. It may be good for You if you don’t need to access WiFi from your room

Very good location. Clean hotel. Our ac was broken but they handled us a new room inmediately. The hotel is confortable and size of the rooms are decent. Bigger than average in the area.

The property was clean and staff friendly. The only bummer was the reliability of the elevator, mostly just on the day we left, some of our group had to carry their luggage down 4 flights of stairs. But other than that it was a good experience.

Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.

Agradable estancia. Excelente servicio. La habitación la mantenían siempre limpia. Todo queda cerca del área. Muy recomendable

The property was located off the beaten path, across from a lovely park, which made it very quiet. Our room was HUGE and VERY comfortable! The staff was lovely and extremely helpful with cabs, directions, reservations, etc. etc. I would definitely stay here again, and look forward to returning!

If I could give this hotel a 10 !!! out of 5 for beauty, I would. The property is stunning, the room was lovely, the views were incredible everywhere you looked, the pool was serene, the restaurant terrace was gorgeous …everything. With such a magical setting and so much beauty everywhere you looked, it was surprising to feel a bit off. This was not just us, several of the guests were upset about the quality of service. There is no anticipation of needs by the staff, no feeling that they are there to make sure your stay is the very best it can be. The level of service did not match the beauty or price. It felt very “self serve” and we had to ask for everything. That being said, the morning restaurant manager and staff were very attentive and kind. Again, it was a confusing stay…..stunningly beautiful, relaxing and quiet, but I am just not sure we would stay there again.

Best location of a truly luxury hotel in Florence. Staff was exceptional.