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SureStay Hotel by Best Western Castlegar

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Premium bedding, Select Comfort beds, laptop workspace, blackout drapes
Free daily continental breakfast
Lobby
Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
$96
includes taxes & fees
Apr 13 - Apr 14

Explore the area

View in a map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Place, Kootenay Gallery
    ‪1 min drive‬
  • Place, Doukhobor Discovery Centre
    ‪2 min drive‬
  • Place, Selkirk College
    ‪2 min drive‬
  • Airport, Castlegar, BC (YCG)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (Pet Friendly)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Kitchenette (No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only;Small Room)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only;Small Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave (Shower Only;No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Refrigerator & Microwave (Shower Only;No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Kitchenette (No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 Queen Bed, Non-Smoking, Economy Room, Shower Only, Microwave and Refrigerator, Flat Screen Television

  • Sleeps 2

1 King Bed, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

Small 1 Queen Bed Room Ground Floor Shower No Pet Allowed Microwave Refrigerator Non Smoking

  • Sleeps 2

2 Queen Bed Room With Kitchen-Ground Floor Pet Friendly Wifi Working Desk Non Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, Conference Area

  • Sleeps 4

2 Queen Beds, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

1 King Bed-No Pet Allowed Wifi Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 2

1 King Bed Suite With Kitchen No Pet Allowed Wifi Working Desk Non Smoking

  • Sleeps 2

1 Queen Bed Ground Floor Shower No Pet Allowed Wifi Microwave Refrigerator Non Smoking

  • Sleeps 2

1 King Bed Room Ground Floor Pet Friendly Wifi Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Second Floor, Conference Table, Work Desk, Microwave and Refrigerator, No Pets Allowed, Full Breakfast

  • Sleeps 4

2 Queen Bed Second Floor No Pet Allowed Wifi Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Sofa, Wi-Fi, No Pets Allowed, Full Breakfast

  • Sleeps 4

2 Queen Bed with Kitchen - Ground Floor No Pet Allowed Wifi Working Desk Non Smoking

  • Sleeps 4

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About this property

SureStay Hotel by Best Western Castlegar

Castlegar hotel close to Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include a conference center. This hot springs hotel also offers a library, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Hotel by Best Western Castlegar has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 9:00 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 325 out of 977 reviews
Rating 8 - Good. 418 out of 977 reviews
Rating 6 - Okay. 154 out of 977 reviews
Rating 4 - Poor. 51 out of 977 reviews
Rating 2 - Terrible. 29 out of 977 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Mark

Disliked: Amenities, property conditions & facilities
The room was fine, parking was convenient. There was a homeless man in the lobby upon check-in. The continental breakfast was bagels, and muffins. No hot breakfast at 8am.
Stayed 1 night in Jan 2026

6/10 Okay

Gigi

Stayed 2 nights in Jan 2026

10/10 Excellent

Renee

Stayed 1 night in Jan 2026

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities
Fast check in, clean room
Stayed 1 night in Jan 2026

8/10 Good

PAM

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All staff courteous and friendly. Room very nice considering that it is a small motel. The included breakfast was delicious.
Stayed 3 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
The room was pristine . Check in & out was quick . All the staff were friendly & excellent representation of the establishment. We have stayed a couple times before this & will definitely make this our stop on future trips .
Stayed 1 night in Dec 2025

6/10 Okay

rylan

Stayed 1 night in Dec 2025

8/10 Good

Bob

Stayed 4 nights in Dec 2025

8/10 Good

Stephen, Kamloops

Liked: Property conditions & facilities
Descent place. Fairly close to the highway. Overall pretty good.
Stayed 3 nights in Dec 2025

6/10 Okay

David

Stayed 1 night in Dec 2025

8/10 Good

Allyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. Surfaces in the room needed dusting.
Stayed 2 nights in Nov 2025

8/10 Good

Mark

Stayed 1 night in Nov 2025

10/10 Excellent

Lia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was good, and the staff were friendly. The continental breakfast including a couple of hot items. Thank you.
Stayed 2 nights in Nov 2025

8/10 Good

Genevieve

Stayed 2 nights in Nov 2025

8/10 Good

REBECCA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, sufficient ammenities
Stayed 4 nights in Nov 2025

8/10 Good

Janos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and confort. Friendly Staff. The breakfast wasn't my favorite.
Stayed 1 night in Nov 2025

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities
Hotel was dirty. Walls were paper thin. Some kids decided to have a party there. We decided to leave around 11pm and go somewhere else. Staff said they would refund both nights that we booked but they only refunded one night.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sandra

Helpful staff, very clean room.
Stayed 7 nights in Nov 2025

6/10 Okay

Melanie

Stayed 3 nights in Nov 2025

10/10 Excellent

Theresa, Regina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely large room. Very comfortable bed. Enjoyed hot breakfast. Surprised there was no elevator. Do not recall reading that in the hotel description.
Stayed 1 night in Nov 2025

10/10 Excellent

Marty

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Everything awesome
Stayed 1 night in Nov 2025

10/10 Excellent

Abu Raihan Ahmed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Staff was welcoming. We enjoyed every moment. We surely will stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfort bed
Stayed 1 night in Nov 2025