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Cerro de Oro Vacation Packages

A beautiful property with incredibly helpful and polite staff. The staff was quick and responsive in communication. The foliage and courtyard were gorgeous and so well maintained. Had a gorgeous rooftop with a 360 view that you could relax on, watch the sunset, view Antigua from above and even see Fuego erupt. The laundry service was great. I needed clothes washed and you simply give them to the front desk and they give them back to you later washed. The room was quaint. A small, cottage feel. Although it was slightly lacking in amenities. The hair dryer provided didn't work. Although I'm sure if I told the staff they would have come quickly with a replacement, they were very responsive. The rooms had gorgeous giant windows, but lacked screens. The weather was so nice, but we couldn't even open the windows because mosquitos would come in the room and bite us. So it was quite hot in the room without airflow. There was no ceiling fan, but they did provide tower fans for us to use, which did help a bit, but it would have been better with fresh air. Another thing was the room had no mini fridge. So we couldn't have any cold beverages and if you plan to stay here, don't bring back any left overs because theres no where to preserve them. ):

Overall, the property is very beautiful and has a lot of potential. However, it is a bit smaller than it appears in the photos. There are several areas that could be improved, particularly communication, as it was very difficult to get in touch with someone when we needed assistance. The cleanliness and maintenance of the different areas of the villa were also average and could be improved. The pool is heated, but it was excessively hot during our stay. In addition, the chemicals in the pool stained all of our white swimsuits yellow, which was very disappointing. The parking areas are also quite far from the villa and unfortunately do not provide any shade. Overall, the property is beautiful, but there are several aspects that could be improved to make the guest experience more comfortable and enjoyable.

Excellent staff and beautiful hotel. I would love to stay here again

The room super clean,and the staff was super

Not what I was expecting.

Excelente

This was an amazing property. It was a short walk away from the busy streets of Antigua to quiet, verdant grounds, beautiful spacious decor and interesting nooks all around. We had a delicious food at the restaurant for dinner and 2 breakfasts: really well prepared dishes, some with local flair. (I ordered wine twice and both times the bottle must have been open for some time-- it was bad. I don't recommend ordering by the glass.) The staff was attentive and we truly loved our stay.