2/10 Terrible
Stephanie
Jan 1, 2026
Disliked: Cleanliness
Our recent stay at Hotel Emeline was absolutely upsetting and unacceptable from start to finish. We were not informed in advance about a 3.16% credit card surcharge, which already felt misleading, but the situation only worsened after checkout.
We were wrongfully charged a $250 smoking fee, despite the fact that neither my husband nor I smoke. This accusation is completely false and insulting. As if that weren’t bad enough, this was also our first experience ever having to kill a cockroach in the bathroom of a hotel room—something no guest should have to deal with, especially at a hotel of this caliber and price point.
When we contacted customer care to dispute the charge, we were hung up on twice, which is beyond unprofessional and unacceptable. We were then told that no refund would be considered until their engineers could test the fire alarm, leaving us stuck with an unfair charge, no clear timeline, and no accountability.
Between the hidden fees, false smoking charge, unsanitary room conditions, and dismissive customer service, this hotel has completely failed in providing even basic hospitality. I am absolutely disgusted by how this situation was handled.
We will not be returning and will be sure to share this experience with friends, family, and anyone considering staying here. Save yourself the frustration and stay elsewhere.
Stephanie
Stayed 3 nights in Dec 2025
