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Chelston Vacation Packages

I have never had such a disappointing travel experience where I had to spend over $5000 for 5 days. I understand that Bermuda is an expensive place to stay but to be treated by the staff as though I was a burden was simply unacceptable. The room was clean and the view was nice but there was water damage, paint peeling, lack of pillows and bedding and no room cleaning throughout. To access the property you have to climb a very steep hill and just outside of the entrance there are garbage trucks that smell horrible. The general manager said some very odd and off putting things when we were checking in. The one helpful person was Curtis the driver, but he's only one person who could only do so much. When I asked for assistance to get somewhere I was given none. I would not recommend this property.

great stay

The staff, facilities and food were fantastic. Special shoutout to Juan and Alicia. Very kind, friendly and helpful. The beach is a bit short (50 yards) so getting in your steps was a little challenging. Then again, you are on vacation. Would have liked to see nightly entertainment. Nothing crazy, just a guitar or piano player would have made the resort top notch for us.

Loved the pool. The restaurant choices were limited (pizza or a rather dull but expensive on site place.) We really appreciated the bagel cart because it’s kind of a hike to breakfast places in Hamilton. Sunday was a problem. The pool staff was excellent. The grounds are beautiful. As I said, walking to downtown shops and restaurants are not as close as it looks on a map, but doable for most. The room was nice, good AC. I would stay there again.