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Heritage Inn Express Chico

2.0 star property

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Standard Room, 2 Double Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping
$74
includes taxes & fees
Jan 28 - Jan 29

Explore the area

View in a map
725 Broadway St, Chico, CA, 95928
  • Place, California State University-Chico
    ‪6 min walk‬
  • Place, National Yo-Yo Museum
    ‪6 min walk‬
  • Place, Bidwell Mansion State Historic Park
    ‪11 min walk‬
  • Airport, Chico, CA (CIC-Chico Municipal)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Best Western Heritage Inn - Chico
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  • Hot tub
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  • Pet friendly
4.2 out of 5, Very Good, 1,009 reviews
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About this property

Heritage Inn Express Chico

Chico hotel walkable to California State University-Chico
An outdoor pool, coffee/tea in a common area, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a TV in a common area, multilingual staff assistance, and a vending machine are onsite.
Heritage Inn Express Chico offers 39 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This Chico hotel also offers an outdoor pool, a terrace, and a vending machine.

Heritage Inn Express Chico is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 15 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Express Chico
Heritage Inn Express
Heritage Inn Express Chico
Heritage Hotel Express Chico
Heritage Inn Express Chico Hotel Chico
Heritage Express Chico Chico
Heritage Inn Express Chico Hotel
Heritage Inn Express Chico Chico
Heritage Inn Express Chico Hotel Chico

Heritage Inn Express Chico Reviews

Reviews

6.0
Rating 10 - Excellent. 210 out of 1005 reviews
Rating 8 - Good. 182 out of 1005 reviews
Rating 6 - Okay. 180 out of 1005 reviews
Rating 4 - Poor. 186 out of 1005 reviews
Rating 2 - Terrible. 247 out of 1005 reviews

5.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Salvador

Stayed 4 nights in Oct 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Alan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Keith, ROCKLIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and it was a good location
Stayed 1 night in Oct 2025

6/10 Okay

SCOTT

Liked: Room comfort
Disliked: Staff & service
Place was old and worn, but clean and didn't smell, which is good. . Staff was friendly but had to request housekeeping after 2 days. Fine for me alone. Couldn't expect perfection at the price point.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heritage Inn, Downtown Chico the Hotel is a total scam, has very misleading and deceitful practices, the most deceitful hotel I have ever booked with through Expedia! I'll be very skeptical about using Expedia anymore, if they have scummy, dishonest hotels like this in their network. The whole thing started after I booked a room through Expedia at 130am 10/17/2025, needing the room immediately, to sleep after driving / travelling all day / night. I needed a standard check in, just late at night and expected to check out at 11am, so I could grab a few hours sleep, very normal expectations. The website specifically said, "welcomes guests with 24 hours reception". So I booked it assuming it would honor its website statements. After booking through the Expedia App,I went to check in at the front desk, and the night clerk said your reservation is for 3pm later today, not right now. I said ok cant you change it for now? He said "sorry I cant do that" I said ok, can you just book me a room with a new transaction, he said "sorry I cant do that either, because, We do not allow guest check ins after 2am" (it was 145am at the latest)! I said is it because you don't have any rooms available? He said "No we have rooms available, I just cant check you in, because the system wont let me book anymore rooms for the night"! Now this is a hotel that boasts a 24 Hour Reception and Welcomes Guests 24 hours a day. They also will not issue Refunds, or changes to a reservation! Avoid!
Stayed 1 night in Oct 2025

10/10 Excellent

Alyx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

robert

Stayed 4 nights in Oct 2025

8/10 Good

Ryan

Business traveler
Friendly staff
Stayed 3 nights in Oct 2025

4/10 Poor

John

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was in bad physical shape. Light switches not working, broken door molding, hot and cold water lines reversed on the vanity faucet, warped bathroom door, etc…
Stayed 2 nights in Oct 2025

8/10 Good

Amy

Disliked: Property conditions & facilities
It was fine for what I paid for.
Stayed 2 nights in Oct 2025

6/10 Okay

Penny

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Avery

Stayed 1 night in Oct 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Nice staff
Stayed 4 nights in Oct 2025

8/10 Good

Sarah

Stayed 1 night in Oct 2025

8/10 Good

Ryan

Business traveler
Location walkable
Stayed 4 nights in Sep 2025

10/10 Excellent

Andreina

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
💙💙💙💙💙💙
Stayed 1 night in Oct 2025

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and clean
Stayed 2 nights in Oct 2025

8/10 Good

leila, Chico

Stayed 1 night in Oct 2025

10/10 Excellent

Alina

Stayed 3 nights in Sep 2025

8/10 Good

Ryan

Business traveler
Liked: Staff & service, amenities
Room smelled, but the staff was great and changed my room right away.
Stayed 4 nights in Sep 2025

4/10 Poor

Silviano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was placed in room too far from internet router so internet not available in tv ! 2025 & ur router doesnt reach all rooms SMfH
Stayed 3 nights in Sep 2025

6/10 Okay

Ryan

Liked: Staff & service
Didn’t have any wifi
Stayed 2 nights in Sep 2025