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Hotel Chino Hills

3.0 star property

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Photo gallery for Hotel Chino Hills

Lobby
Indoor pool
Lobby lounge
Exterior
Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
15433 Fairfield Ranch Rd, Chino Hills, CA, 91709
  • BAPS Shri Swaminarayan Mandir
    ‪10 min walk‬
  • Big League Dreams Sports Park
    ‪2 min drive‬
  • Los Serranos Country Club
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 315 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 315 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Chino Hills by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (550)
The price is $129
per night
includes taxes & fees
May 8 - May 9
Holiday Inn Express & Suites Chino Hills by IHG

About this property

Hotel Chino Hills

3-star Chino Hills hotel with free self parking
Along with a 24-hour business center, this smoke-free hotel has concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a TV in a common area, and a vending machine are onsite.
Hotel Chino Hills offers 99 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site at this 3-star property. This Art Deco hotel also offers a vending machine, concierge services, and a television in a common area. Complimentary self parking is available on site.

Hotel Chino Hills is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 9 2024 to July 31 2025 (dates subject to change):
  • Breakfast
  • Business center
  • Meeting facilities
  • Swimming pool
The property will be renovating from February 2 2024 to July 31 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Lobby
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Fitness facility
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Chino Hills Hotel
Hotel Chino Hills
Holiday Inn Express Hotel And Suites Chino Hills
Express Suites Chino Hills
Hotel Chino Hills Hotel
Hotel Chino Hills Chino Hills
Hotel Chino Hills Hotel Chino Hills

Hotel Chino Hills Reviews

Reviews

6.2
Rating 10 - Excellent. 256 out of 1001 reviews
Rating 8 - Good. 171 out of 1001 reviews
Rating 6 - Okay. 181 out of 1001 reviews
Rating 4 - Poor. 156 out of 1001 reviews
Rating 2 - Terrible. 237 out of 1001 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Jesus

Liked: Cleanliness, staff & service
It’s being remodeled inside and outside, no Breakfast offerings due to remodeling
Stayed 2 nights in Jan 2025

10/10 Excellent

Cesar

Stayed 1 night in Jan 2025

2/10 Terrible

Ramon

Disliked: Cleanliness, property conditions & facilities, room comfort

Roaches on the shower

My wife and I have stayed at this location a few times with no issues. Wife was in the restroom about to shower and she yelled for me, I go in and there was a roach on the shower wall. I killed it and went to inform the front desk. They provided an email for management which I sent an email with the picture of the roach and have yet to receive any response from them. We won’t be back here again.
Roach on shower wall
Stayed 1 night in Jan 2025

4/10 Poor

Cecilia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
There buildings are construction for remodeling
Stayed 2 nights in Jan 2025

2/10 Terrible

georgena

Disliked: Cleanliness, staff & service, property conditions & facilities
This one one of the most unsafe place drug using partying loud people up all night knocking on doors ,, musics I was unable to sleep . It was a horrible stay
Stayed 1 night in Jan 2025

6/10 Okay

Shimako

Stayed 1 night in Jan 2025

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even thought they are doing renovations inside and outside the hotel staff were very polite and helpful. The room we stayed was recently renovated and was beyond great. Highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Manuel

Liked: Property conditions & facilities
Muy bien
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Tanya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Felipe D Jesús

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was under construction, but the rooms were already renovated which was awesome. If you're looking rate on a room and a good place to sleep, this it. There are no amenities since the building is under construction.
Stayed 2 nights in Dec 2024

4/10 Poor

maureen

Stayed 1 night in Nov 2024

2/10 Terrible

Victor

Stayed 1 night in Dec 2024

4/10 Poor

Julian, Bulverde

Stayed 2 nights in Dec 2024

6/10 Okay

Cindy

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I waited 30 min for the receptionist like around 10pm to check in and I had to leave because I was late somewhere! Their was no other receptionist to cover in .. then later like at 12 they called me to see what time i was about to check in and i was telling them later when i got their they were waiting for me I was a bit mad
Stayed 1 night in Dec 2024

4/10 Poor

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deposit incorrect

They charged me $300 deposit. Waiting to get it back
Stayed 1 night in Dec 2024

6/10 Okay

Damien

Disliked: Amenities
It was renovating and none of the amenities were working. Wish they had advertised that part before we booked!
Stayed 4 nights in Dec 2024

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the room was very nice and very clean I would definitely stay here again. A real Gem for the price
Stayed 1 night in Dec 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

It was wonderful the only thing it needed free breakfast
Stayed 1 night in Nov 2024

8/10 Good

Naomi

Traveled with group
Liked: Cleanliness, staff & service
Hotel is currently going renovations. Jacuzzi and pool both closed. Something they should be noted when booking.
Stayed 1 night in Dec 2024

4/10 Poor

Deeyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy guests

Well, we arrived after midnight and was hoping to check into a room so we can rest but was told they were updating the system and can’t check us in. Can’t give us a time frame either so kept us waiting in the lobby for about an hour in that time of the night and we were ready to leave and go to another hotel that’s when the clerk said he will let us go to the room and complete the check in process in the morning. The hotel is under major renovation both inside and outside so it’s a big mess. We got to our room but have only one set of towels and no hangers in the closet. We had to go down to the lobby to get them because the phone in the room doesn’t work. We felt the place was not well managed and we don’t think we will return.
Stayed 2 nights in Dec 2024

6/10 Okay

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great. Took some time for the water to heat up in the shower. Bummed out by the fact there was still no jacuzzi or pool.
Stayed 1 night in Dec 2024