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Costa Maya Vacation Packages

Staff hard to find. No one at reception desk most of the time.

Staff ever friendly and helpful, able to find staff fluent in English to help..from check in to out, just delightful. We thought shade covers on both sides of the pool would be an improvement though….

Beautiful property and location.

We loved the place!

Hermoso em hotel, la limpieza, su personal. Muchas felicidades

The property was in a good location, looked good, had somewhat decent amenities, but the restaurant hours were horrible (12-6). Coffee maker didn’t work & they did not offer to replace it. We had to go to the hotel next door to eat breakfast & dinner if we were out during the day. There were so many ants in our room & they seemed to be coming in through a couple of small hoes in the wall, it was creepy. There was no staff @ night, so when ppl partied we couldn’t call anyone & I know I’m in a Spanish speaking country, but seemed only one staff member spoke some English & even with translate it was difficult to communicate. Just ask they are transparent about what they offer & any restrictions around that

Service

The room with water access are well worth it.