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Costa Serena Vacation Packages

We left our towels on the floor before leaving the room in the morning, expecting them to be changed. However, when we returned in the evening, all the dirty towels had been hung back up on the racks as if they were clean. Unfortunately, we only realized they were still dirty after we had already used them to shower. When we went to the lobby to address this with the tall woman at the reception, she responded aggressively, stating, "It's not like you wash your towels every day at home." When we asked if this was how they treat their guests, she replied, "I don't care what you do, it’s none of my business." Aside from the terrible service, the rooms were extremely small—there was not even enough space to open a second suitcase—and there was no view. The breakfast was mediocre and nothing special. Overall, the hotel offers very poor value for money, but the unprofessional and rude behavior of the receptionist was particularly upsetting and unacceptable.

Clean place, well located - a 5 mins walk to the Center. Besides 2 supermarkets. A small. Hot practical gym.

Great secluded location!

We had a warm welcome and the hotel looked fantastic. During our stay the staff were most helpful with directions, reservations and advice on ferry booking etc. Our room was nice, really clean and well maintained. However, we felt unable to use the pool and the sunbeds because after sitting by the pool on the first day we were unable to sit and enjoy as other residents with large groups of children were so noisy and screaming. I appreciate children make noise when they play but we came for peace and quiet and this was not the place for that. The hotel had a lovely restaurant, good breakfast and great service.

The absolute best beginning to our honeymoon! It was beautiful, and the staff went above and beyond!

The hotel is very charming. The dining area is lovely. Breakfast was good-meats, cheeses, yogurt, fruit, pastries. The pool was nice. The rooms definitely leave something to be desired. They are very plain & just a room w a bed & tv & dresser. Nothing fancy but fine. The ac works nicely. And the bathroom is small but seemed recently updated. Plenty of parking. About a 10 min walk to beach with a couple of restaurants there. Paid parking at the beach that takes card. Overall we liked it and would stay again.