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Best Western The Westerly Hotel

3.0 star property

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Photo gallery for Best Western The Westerly Hotel

Lobby
Lobby
Balcony view
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1590 Cliffe Ave, Courtenay, BC, V9N 2K4
  • Vancouver Island Visitor Centre
    ‪6 min drive‬
  • Crown Isle Resort and Golf Community
    ‪7 min drive‬
  • Comox Ferry Terminal
    ‪13 min drive‬
  • Comox, BC (YQQ-Comox Valley)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Balcony

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Balcony

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Shower Only)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Shower Only)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pet Friendly)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pet Friendly)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Balcony

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western The Westerly Hotel

3-star Courtenay hotel with 3 restaurants
3 restaurants, 3 bars/lounges, and a fitness center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and 24-hour room service.
Best Western The Westerly Hotel offers 67 air-conditioned accommodations with coffee/tea makers and hair dryers. 50-inch Smart televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Courtenay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 14000 square feet (1260 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a vending machine, and concierge services. Complimentary covered self parking is available on site, along with a car charging station.

Best Western The Westerly Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 11:00 AM. An additional breakfast (subject to charges) is served daily.
The Westerly Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
The Flying Canoe Pub - This pub specializes in American cuisine and serves lunch and dinner.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 11:00 AM
  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Chalk Lounge
  • The Flying Canoe Pub
  • The Westerly Restaurant

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (14,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Plus Westerly
Best Western Plus Westerly Hotel
Best Western Plus Westerly Hotel Courtenay
Best Western Westerly Hotel Courtenay
Best Western Westerly Hotel
Best Western Westerly Courtenay
Best Western Westerly
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Best Western The Westerly Hotel Convention Centre
Best Western Plus The Westerly Hotel Convention Centre
Best Westerly Courtenay
The Westerly Hotel Courtenay
Best Western The Westerly Hotel Hotel
Best Western The Westerly Hotel Courtenay
Best Western The Westerly Hotel Hotel Courtenay

Best Western The Westerly Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 390 out of 999 reviews
Rating 8 - Good. 402 out of 999 reviews
Rating 6 - Okay. 139 out of 999 reviews
Rating 4 - Poor. 48 out of 999 reviews
Rating 2 - Terrible. 20 out of 999 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SHU

Stayed 2 nights in Feb 2025

10/10 Excellent

Yoan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Trevor

Stayed 1 night in Feb 2025

10/10 Excellent

Johanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful. GPS brought us to the parking in the back so it was difficult to find and getting out onto the main road is difficult but the hotel itself is absolutely wonderful
Stayed 2 nights in Feb 2025

10/10 Excellent

sylvie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 1 night in Feb 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service
Overall it's great for us as we just spend the night or two when up for work or skiing.
Stayed 1 night in Feb 2025

8/10 Good

Divya

Convenient location decent rooms and breakfast
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Review of hotel

I recently stayed at this hotel for two nights, and unfortunately, my experience was far from satisfactory. Upon arrival, I discovered a hairball on the shower floor, indicating that the bathroom had not been cleaned properly. I called reception for assistance, but they were fully booked and unable to change my room, so I had to clean it myself. Later that night, I was disturbed by loud noises in the hallway—teenagers running around, banging on doors, and causing quite a commotion. I reported this to the front desk, and they assured me they would address the situation, as other guests had also complained. I was told that if the noise continued, I should report it again. As a gesture of goodwill, they mentioned I would receive a discount or loyalty points upon checkout for the inconvenience. When I checked out, I presented photos of the dirty bathroom and reiterated my concerns about the noise. Although the reception staff acknowledged the issues, the best they could offer was loyalty points. I agreed to this, but despite the promises made at both check-in and check-out, I have yet to receive the points or any form of compensation. It seems that the hotel may not prioritize guests who book through third-party apps, as both the check-in and check-out staff expressed a preference for direct bookings. Overall, I felt that my concerns were not taken seriously, and the lack of follow-up on the promised points shows a disregard for customer satisfaction.
Hairball on shower floor upon check in I reported it they tried to get me another room that was clean but hotel was full so I cleaned it myself
Stayed 2 nights in Feb 2025

8/10 Good

Tyler

Stayed 2 nights in Jan 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

leah

Stayed 3 nights in Feb 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was extra helpful. We had a great stay.
Stayed 1 night in Jan 2025

8/10 Good

Deon

Traveled with family
Disliked: Amenities
Basic amenities.
Stayed 1 night in Feb 2025

10/10 Excellent

Shoko

Stayed 1 night in Feb 2025

10/10 Excellent

Dana, Yellowknife

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place & convenient area.
Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean rooms, lovly stay. Very rude tenants outback by the parkade
Stayed 1 night in Jan 2025

4/10 Poor

Daniel

Business traveler
Disliked: Amenities
It’s just OK. I’ve stayed in Best Western’s throughout North America and my experience here was substandard. The desk manager was somewhat unfriendly and although my room was relatively clean, I found the bed and pillows to be uncomfortable. I would likely stay elsewhere if I return to Courtenay.
Stayed 2 nights in Jan 2025

8/10 Good

Kira

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and clean and have all the amenities needed for a traveler. It is in a convenient location.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good bed. Lots of supper options and brekkie was substantial and hot. Would stay again
Stayed 1 night in Jan 2025

8/10 Good

Alex

Centrally located, right across the street from grocery and other stores. Fairly clean, helpful and friendly staff at lobby entrance.
Stayed 1 night in Jan 2025

10/10 Excellent

Jin

Stayed 1 night in Jan 2025

10/10 Excellent

Paul, Fort St John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Stayed in the newer wing of the hotel. Good location. Great staff. Breakfast was you usual free average breaky
Stayed 2 nights in Jan 2025

8/10 Good

Shawn

Stayed 1 night in Jan 2025

10/10 Excellent

Caitlin

Stayed 1 night in Dec 2024

10/10 Excellent

Ce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024