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Couvin Vacation Packages

Absolutely wonderful, staff was accommodating. Friendly and very helpful, breakfast was splendid, rooms were clean ,bedding was cozy, we will suggest this hotel to our friends who visit.

Great location, friendly staff and overall a nice experience. The room is very basic.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

It took quite a while to finally get the circuit breaker fixed for our room. My husband says you should create a map of circuit breakers because they are scattered all over the hotel & in fact ours was in a locked closet in our room so that’s what caused the delay with getting it fixed. I certainly didn’t mean a 1 star rating. That was a mistake. I’m not sure how that happened. I give a 4 star rating. And other than this delayed response to getting out circuits fixed I give a high rating for the staff. Comfortable mattress. Full wall of windows. Beautiful full length velvet grey drapes, spacious room. Pretty breakfast room. A month later we are missing you all from California!

Be aware that there is NO ELEVATOR for the family rooms (3 bed accommodation) - we were sent across the street and we had to carry all of our suitcases up a narrow flight of stairs. My husband has bad knees and needed the elevator. The front desk just said that they were overbooked and couldn’t do anything for us and that at least it was on the second floor! The bathroom shower has no adequate door and the floor floods every time it is used. Their restaurant and bar are closed. The front desk staff is rude and completely unhelpful. I have to say the room was comfortable and location was perfect to walk to any area for shopping , restaurants etc. thankfully we were there only two nights. We would not stay there again.

The location of the hotel cannot be beat. Close to everything but tucked away for quiet nights. Fantastic.

Location is in the wrong side of the tracks. Some staff seem to be overworked and undertrained. There is no laundry on the hotel, even when the description says it has. Rooms are clean. Pillows are terrible.