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Sandman Hotel Cranbrook

2.5 star property

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Photo gallery for Sandman Hotel Cranbrook

Interior
Lobby
Exterior
Lobby
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Gym
$95
includes taxes & fees
Nov 15 - Nov 16

Explore the area

View in a map
405 Cranbrook Street, Cranbrook, BC, V1C3R5
  • Place, Cranbrook History Centre
    ‪15 min walk‬
  • Place, Wildstone Golf Course
    ‪5 min drive‬
  • Place, St. Eugene Golf Course
    ‪7 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 216 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(16 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(17 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 260 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Kitchen

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Kitchen

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Kitchen

Standard Room, 2 Double Beds, Kitchen | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Kitchen

  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Sandman Hotel Cranbrook

Cranbrook hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, a 24-hour front desk, and a computer station. Limited housekeeping is available.
Sandman Hotel Cranbrook offers 72 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Sandman Hotel Cranbrook features an indoor pool and a fitness center. The hotel offers a restaurant. Business-related amenities consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers room service (during limited hours) and express check-out. Onsite uncovered self parking is complimentary.

Sandman Hotel Cranbrook is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Denny's Restaurant - This family restaurant specializes in American cuisine. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: CAD 10 to 20 for adults and CAD 8 to 20 for children
  • A restaurant

Restaurants on site

  • Denny's Restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 1973
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 10 2025 to November 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 8 to 20 for children
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cranbrook Sandman
Sandman Cranbrook
Sandman Inn Cranbrook
Sandman Inn Cranbrook
Sandman Hotel Cranbrook Hotel
Sandman Hotel Cranbrook Cranbrook
Sandman Hotel Cranbrook Hotel Cranbrook

Sandman Hotel Cranbrook Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 247 out of 960 reviews
Rating 8 - Good. 326 out of 960 reviews
Rating 6 - Okay. 202 out of 960 reviews
Rating 4 - Poor. 108 out of 960 reviews
Rating 2 - Terrible. 77 out of 960 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Yep
Stayed 1 night in Aug 2025

2/10 Terrible

Fern

Stayed 1 night in Aug 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
This property was super convenient to access. The bed was also super comfy:)
Stayed 1 night in Jul 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for driving through. Love the little kitchen, going camping somewhere and we brought everything so it was perfect to prepare a breakfast and coffee
Stayed 1 night in Aug 2025

4/10 Poor

Mike

Stayed 1 night in Aug 2025

8/10 Good

Ruth

Stayed 1 night in Aug 2025

6/10 Okay

Liana

Stayed 1 night in Aug 2025

6/10 Okay

Nishantha

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was helpful and friendly. Pool area was closed for some reason. Desperately wanted to use the pool on last day of our trip. Kids were so sad due to Pool facilities. Had to wait about 15 minutes for the checkout. Nonone was at the front desk. A lovely lady suddenly appeared somewhere and helped me for the check out. Most of the problems could have been mixed easily. Nice property and location. I love the little kitchen, but NO Exhaust Fan. Food smell goes around the room.
Stayed 2 nights in Aug 2025

8/10 Good

France's

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Bonnie

Traveled with family
We had our first stay of our trip here over all an average hotel . I thought it was raining all night as I could hear the dripping . Turned out when I stepped out of bed it was the air-conditioner . However when i mentioned it to the front desk the were gracious and said they would. Check to it right away !
Stayed 1 night in Aug 2025

8/10 Good

Les

Liked: Room comfort
Stayed 1 night in Aug 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice enough room, area immediately around the property is not very picturesque. Bathroom needs upgrading. Handy having Denny’s on the property as it was heavy rain when we stayed.
Stayed 1 night in Aug 2025

6/10 Okay

Tj

Disliked: Cleanliness, staff & service, property conditions & facilities

Not bad not good

Room smelt like smoke, asked for toothpaste and had some for purchase in a vending machine
Stayed 1 night in Aug 2025

6/10 Okay

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in took a long time as no one came to the desk after ringing the bell several times,I waited over 10 min. The pool is super super old and run down. The beds and sheets were very cozy and comfortable
Stayed 1 night in Aug 2025

6/10 Okay

Sandy

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Aaron J

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice front desk lady!
Stayed 1 night in Aug 2025

10/10 Excellent

Olger

Liked: Staff & service, amenities, property conditions & facilities
Overall it was a good experience. The only problem was a stained pillow cover which I reported the following morning.
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good access to everything we needed
Stayed 1 night in Jul 2025

2/10 Terrible

Josip

No power at hotel when we arrived We went to another hotel
Stayed 1 night in Aug 2025

4/10 Poor

Justine

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I dont think this is a family friendly property. The first room we went to smelled like cigarettes. We moved rooms and the second one was cleaner/ smelled better but the whole facility looks run down. It was noisy in the evening, there were two men arguing outside and just general noise from other guests when checking in at midnight were noisy. The staff were friendly and helpful though.
Stayed 1 night in Aug 2025

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Dena

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Terrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t bother with this hotel chain as a whole…if you have to change a reservation they will bill you a “service fee”. The whole damn amount. Take good advice, book something else.
Stayed 1 night in Aug 2025

2/10 Terrible

Jonghui

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Strongly recommend to find another hotel instead of this hotel. It was the worst hotel I’ve ever stayed. The lobby was not bad and the staff at the front desk were friendly. However, as soon as I walked in the room , I could smell the very strong nasty smell. It smelled like old damp socks mixed with cigarettes. The room was very humid and stinky, so I opened a window to air out and I noticed it doesn’t have a screen on the window. The A/C was also stinky and very loud, there was no way I could sleep with that on. I hardly able to sleep all night; I was just waiting for the morning to come and leave ASAP. It is not done, after I have a shower, I noticed there were whole bunch little bugs stuck on the inside shower curtain. This stay in this hotel was a nightmare!!!
Stayed 1 night in Aug 2025