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Sandman Hotel Cranbrook

2.5 star property

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Photo gallery for Sandman Hotel Cranbrook

Interior
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Gym
$82
includes taxes & fees
Dec 10 - Dec 11

Explore the area

View in a map
405 Cranbrook Street, Cranbrook, BC, V1C3R5
  • Place, Cranbrook Mall
    ‪4 min walk‬
  • Place, Cranbrook City Hall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪15 min walk‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 216 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(16 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(17 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 260 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Kitchen

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Kitchen

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Kitchen

Standard Room, 2 Double Beds, Kitchen | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Kitchen

  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Sandman Hotel Cranbrook

Cranbrook hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, a 24-hour front desk, and a computer station. Limited housekeeping is available.
Sandman Hotel Cranbrook offers 72 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Sandman Hotel Cranbrook features an indoor pool and a fitness center. The hotel offers a restaurant. Business-related amenities consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers room service (during limited hours) and express check-out. Onsite uncovered self parking is complimentary.

Sandman Hotel Cranbrook is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Denny's Restaurant - This family restaurant specializes in American cuisine. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: CAD 10 to 20 for adults and CAD 8 to 20 for children
  • A restaurant

Restaurants on site

  • Denny's Restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 1973
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 10 2025 to December 31 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 8 to 20 for children
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cranbrook Sandman
Sandman Cranbrook
Sandman Inn Cranbrook
Sandman Inn Cranbrook
Sandman Hotel Cranbrook Hotel
Sandman Hotel Cranbrook Cranbrook
Sandman Hotel Cranbrook Hotel Cranbrook

Sandman Hotel Cranbrook Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 247 out of 964 reviews
Rating 8 - Good. 329 out of 964 reviews
Rating 6 - Okay. 203 out of 964 reviews
Rating 4 - Poor. 108 out of 964 reviews
Rating 2 - Terrible. 77 out of 964 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sheryl

Liked: Staff & service, amenities
The place is quiet and with lots of available parking however the washroom Is not that clean.
Stayed 1 night in Aug 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service
Very close to maln road
Stayed 1 night in Aug 2025

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, lots of parking
Stayed 11 nights in Aug 2025

4/10 Poor

Steve

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The clerk spoke very limited English. Almost like she only learned how to check you in. A 5 minute phone call asking about pool towels was nuts only to find out the pool was closed. There is only enough hot water for a 2 - 4 minute shower before going ice cold. The railroad is about 30' from your window and there were 4 trains last night. Also there were people, homeless I assume, sleeping out back by the tracks. Not worth the money. This should be a $59 dollar motel!
Stayed 1 night in Aug 2025

6/10 Okay

roth

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building needs renovations. The staircase up to the second floor were tilted.
Stayed 1 night in Aug 2025

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice.
Stayed 1 night in Aug 2025

6/10 Okay

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this property so we can swim in the pool but unfortunately we arrived at 8:40 and the front desk told us that the pool was already closed. Seems a little early for the pool too close.They reopened at 10 o’clock leaving only under an hour in the pool to get ready and leave by 11.
Stayed 1 night in Aug 2025

6/10 Okay

Maria, West Kelowna

Traveled with family
Liked: Staff & service
Disliked: Amenities
Older hotel not up to other Sandman hotels standards I have stayed in It was clean Noisy cause of Train running right behind hotel Issue with updated TV system that front desk could not figure out Did receive a discount for inconvience
Stayed 1 night in Aug 2025

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the one night

Was a quick stop for the night. Got in late and left early. Bed was comfy.
Stayed 1 night in Aug 2025

6/10 Okay

Christian, Vancouver

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms have a heavy odour, mould and mildew like. The furniture and bathroom needs some serious upgrades. The staff was friendly and the hotel is walking distance to the town centre.
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitable and obliging good quality for the price
Stayed 1 night in Aug 2025

10/10 Excellent

James G.A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Aug 2025

10/10 Excellent

Ken

Stayed 1 night in Aug 2025

8/10 Good

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luv how they upgraded my queen to a king suite-at no additional cost. First Sandman I stayed at that had cookie' & fruit in reception area No tv other then closed caption sports
Stayed 1 night in Aug 2025

4/10 Poor

Rich

Liked: Room comfort
Disliked: Staff & service
The lady at the front desk was NOT friendly at all.
Stayed 1 night in Aug 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service
Was a place to sleep for the night
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Stayed 1 night in Aug 2025

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Okay, but old

Hotel is old and dated. Staff friendly. I have stayed in hotels 80 nights this year and this hotel is by far the most run down I’ve stayed in.
Stayed 1 night in Aug 2025

6/10 Okay

Cameron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was unaware of the freight trains that run behind the property when we booked our stay. As well we had some items stolen from the back of our pickup truck from a homeless camp sent up on the other side of the train tracks.
Stayed 1 night in Aug 2025

10/10 Excellent

Harvir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff. Clean and reliable service all around.
Stayed 1 night in Aug 2025

6/10 Okay

Kristy, Red Deer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our toilet wouldn’t flush, the chain kept coming off. The pool was not accessible at separate. moments. Sometimes cars worked sometimes it didn’t.
Stayed 1 night in Aug 2025

8/10 Good

Britany

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff, lots of parking, clean room and very comfortable king bed
Stayed 1 night in Aug 2025

8/10 Good

Barry

Stayed 1 night in Aug 2025