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A shocking experience. My flight was cancelled, so I sent the hotel a message through the Hotels.com app, using the option clearly labelled “Contact hotel”, to explain that I would arrive the following day. When I arrived, I was told my room had been resold and the hotel was full. Staff initially denied that I had contacted them. When I showed the receptionist the message, he said they did not read Hotels.com messages. I was left without a room during a busy trade show and had to find accommodation in another town at significant extra cost. The receptionist was rude, defensive and unhelpful throughout. The hotel initially refused to refund the first night; it did so only after I supplied a screenshot of my message to the booking platform. I would strongly advise against staying here. A hotel that provides a “Contact hotel” messaging route should read the messages it receives, and guests should not be left stranded because it fails to do so.

Beautiful hotel in a perfect location. Spacious rooms and welcoming, helpful staff. Food and drinks were excellent. Price is high but worth it

We enjoyed an excellent stay at The Deck Hotel in Nice. The staff were very friendly and helpful and the location was perfect for walking around and seeing the sights - very central and easy to get to from the airport by tram. The rooms were compact but very well appointed and we appreciated the modern bathroom with lovely shower as well as having a safe and small fridge in the room also. We would definitely recommend The Deck hotel!

Buena ubicación, buena atención, habitación comoda y amplia

Amazing

After a very late check in and a problem with our room, the staff were amazing and had everything sorted in the morning. The reception staff and knowledgeable and friendly and you can have drinks there and sit on the balcony, overlooking the street. The location is perfect everything is very walkable. All on fairly flat ground. Restaurants are too numerous mention and we tried many, all very good. The old town is delightful and the daily market surrounded by cafes is a must. It becomes a flea/antique market on Mondays. The port is also worth visiting, again beautiful, clean and great restaurants. The local people are so friendly and helpful we will definitely return.