2/10 Terrible
Victoria
Business traveler
Mar 23, 2025
Liked: Cleanliness
Disliked: Staff & service
The hotel was OK. The last night was HORRIBLE! I do NOT recommend this hotel. I never give reviews - but felt a need to give this hotel a review. It was that bad. They had a party in the pool lounge area. My room overlooked the pool. The website clearly STATES that it closes at 10:30 pm. At 11:15 pm there was a party still going on that was so loud my windows two floors up were shaking. I called the front desk and they assured me the party would close at midnight. AT 12:15 AM I started calling the front desk as I had an early flight and had not had any sleep. They did not / would not answer the call at the front until almost 1 AM. They said the party would go on until 2 AM or later and all they could do was offer me a room on a different floor to sleep. If they had told me this at 11:15 PM it would have been better. But to not answer the phone for almost 1 hour and to book a party in the area of the hotel that HALF of the rooms have direct connection to was horrible - and the website clearly states the closing time for the lounge, yet they had a private party. They did not offer to help me move all my bags from one room to the next. So at 2 AM I was finally in another room with a 5 AM wake up. BEWARE! This hotel did not care AT ALL that they did this to their guests. DO NOT STAY HERE - unless you want to stay up all night with loud music that actually makes your windows shake.
Victoria
Stayed 3 nights in Mar 2025