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Our room smelled like cigarettes.

Great breakfast, fresh fruits, rolls and bread, nice selection of mains. Superior staff. Hotel car provided local transfers. 20 min walk old town. Would stay again. Of course, a Nobu restaurant w/ terrace views. Lovely.

easy check in despite no reception at point of arrival, good room, only snag was not enough plugs: one euro & one American plug by the bed not helpful for euro travellers as do not carry a US plug so charging awkward. otherwise perfect stay

Lovely hotel in peaceful setting. Great food. Would benefit from a pool.

We stayed in the Petit Palace as a base for exploring Bilbao and the region and very pleased with the choice. The location is fantastic, on the edge of the old town. There is a train/metro station a couple of minutes away and it's a pleasant 25 minute riverside stroll to the Guggenheim. The building is old but the rooms have been well modernised with very good bathroom/shower. The staff are all helpful and friendly, we had the daily breakfast which was a good way to start the day. Our room faced the road but noise wasn't an issue and we even had a small balcony. For a city break base would definitely recommend.

The room was very clean. We were only given very large towels, no hand towels, bath mat or wash cloths, but we made due. The owner was very responsive when I had a question about the air conditioning. There were no extras like coffee, tea, or sugar. Also, not much given for soaps and shampoos. There is a washing machine and dishwasher, we were given one load worth of detergent for each. This is a residential vacation property so there are no services at this property like restaurants or luggage storage. But, there are some markets and restaurants nearby walking distance, just check their hours of operation. And there are buses that can get you to the downtown area very easily. There is a taverna that is part of the property that opens on Saturdays and Sundays only. The staff were very friendly and we had a nice coffee and breakfast with them one day.

Missing a trash can in the room