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Very disappointed! Hotel advertised having a restaurant and cafeteria, neither of which were open! Hotel also advertised having wine and champagne available but were told at reception that only food and drink available was from a vending machine. As there were no bars or restaurants nearby in this industrial port area, we ended up with a packet sandwich from the vending machine! For info, it was a Friday night stay in June.

easy check in despite no reception at point of arrival, good room, only snag was not enough plugs: one euro & one American plug by the bed not helpful for euro travellers as do not carry a US plug so charging awkward. otherwise perfect stay

The staff was great. The rooms were nice and clean and well prepped. The breakfast was fantastic for a hotel breakfast. The location is convenient however finding the entrance and offloading our stuff was confusing, having never been to Bilbao before. You can either goes into the underground parking lot and pay a little - although it's not immediately obvious the lot serves the hotel - or pull over on the side of a busy, narrow street that was undergoing construction. But once we were in the hotel it was a good experience. We'd stay there again.

Amazing property with spacious and clean rooms, bistro was excellent and service was very friendly and professional

Good location. Quiet and clean.

Very lovely hotel in the old town of Bilbao. Good sound proofing of the rooms, keeping the nightlife noise completely out.

Perfect location, spacious well appointed rooms, great costumer service

Missing a trash can in the room