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The initial impression was okay, but it quickly changed when they locked the hotel and locked me out in the middle of the night with no sign or prior notice. The phone rang multiple times without anyone answering. While I appreciate that they extended my stay upon my request, which I paid for, I was hurried to pay, as if I were running away, and they woke me up in the middle of the night. I already provided my card as a guarantor, so running up to my room to wake me up from sleep was totally uncalled for. Yet the overall service was average. Breakfast is charged per room at every other hotel, but they insisted on charging per head even though breakfast was used only once.

Beautiful hotel, massive, great views and bar. Pool was very small for such a large hotel. Rooms were fine, though on the small side. Did not like the transparent bathroom door- if your partner gets up to go in the middle of the night, it lights up room. Location is very good. Breakfast very nice though same every day.

Spatious, modern and elegant with an excellent location.

Loved our stay here! We used the hotel as a base for Mad Cool festival and it was perfect. The food and drinks were exceptional, our room was wonderful, the fitness classes and spa facilities were great. We are Pilates trainers, and good hotel classes are hard to come by, but we really enjoyed these ones. The only thing that could be improved is the sound proofing in rooms. One night the bass from the hotel bar was very loud and we were woken up at 2am, but the front desk sorted it asap. A big shoutout to Pool Bar waiter Alberdo, super hard working and charming. We will be back! A true 5 star experience

Overall is a great stay. Hotel location is especially good. The only thing I hope would be better is the air conditioning, we caught the heatwave, and the air conditioning didn’t work the second night.

We stayed in Madrid for a couple of nights, and this hotel was a great choice. It’s centrally located and within walking distance of many of the city’s top attractions. Our flight from the U.S. arrived early, and we were fortunate that a room was available. We were even upgraded to a balcony room overlooking Gran Vía. Despite the busy location, the room was surprisingly quiet, with only the occasional siren. The staff was courteous and professional, and the room was clean and comfortable. We would definitely stay here again.

Both of our rooms were comfortable despite the extreme heat during our visit, as the air conditioning worked perfectly. The breakfast selection and quality was excellent. The hotel was in a great location for our tours.

The location is unbeatable, but the beds were disappointing.