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Very clean, very peaceful stay bathroom was excellent

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

To finish up 3 weeks in Africa, I couldn't have chosen a better hotel. Staff and owner were always around, smiling, helpful, cordial, always asking rather than waiting to be asked, always willing to go above and beyond. I made arpt pick up arrangements with the hotel and Henry ended up being our ride for 3 days. Hes was very accommodating, as are att at Melrose Place.

This is a very small and quiet hotel with a nice breakfast.