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Erftstadt Vacation Packages

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Good location and friendly staff. Neds aren’t overly comfortable and the pillows are probably the worst I have ever used. No real amenities but you can walk everywhere so as long as you’re not looking for luxury you should be alright here

Was great staying there, mostly quiet serene atmosphere and great breakfast

Excellent all round. Very helpful staff at reception and in the breakfast room.

Bar was closed for 2 of 4 evenings and the Saturday breakfast service was overloaded (not enough staff to clear tables). Breakfast was very good with lots of choice. Also had problems every day with the AirCon as my laptop blew the circuit breaker twice - had to move room and ended with no AC. Was given a bar voucher (except bar not open) Staff friendly, very clean and well located - but problem solving turned into problem explaining and not resolving. Will use again, but surprised for this typically good brand of hotel.

Quite conflicted about this property. Overall, my stay was good but there were a few things that brought the experience down. Pros: location is good, close to everything but quiet area. Rooms are decent size. Swimming pool a plus. Generally rooms are quiet i.e, minimal neighbour noise. Cons: a Ryanair hotel: additional charges for sauna, bathrobe, slippers. Just reclassify as a 3 star maybe & this would be more acceptable. I had to move room as despite asking for quiet room, I was given one above the service entrance. Awakened at 4am by whole room vibrating as the laundry was collected. To be fair, I was moved to a nicer room the next day. However, in this room, the water was extremely hot in the sink and the shower head was leaking terribly. Again, to be fair, these issues were fixed the day I reported them. However, other aspects of service were not as good. Check in was lacklustre, it’s self check in which is fine but nothing explained: ie need to request room cleaning/clean cups/glasses, water in lobby, charges. And whilst I was moved & requested fixes, no-one ever followed up with me to check all was okay. Requests for clean glasses not fulfilled twice. And finally there was a weird vibrating noise from ceiling in new room what was not fixed (although seems there was an attempt as I spotted paint flecks on the floor). I was able to mask with pink noise so slept fine but again lack of follow up. Beds also quite firm. I would book again but hope for better service.