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I reserved several rooms for a group of us. I used both the hotel's email address and the Contact Us option on their website to manage some of the details, they never responded. Since calling Spain is costly from the US I had to have one of my group that is in Europe call the hotel to get them to respond. Bad service. The woman that appears to lead the reception desk always unfriendly.

I stayed at The Giri Residence with two friends for four days in mid-July. The hotel and location were gorgeous. We wanted a relaxing stay for a holiday and to celebrate my 40th birthday. While the rooms and hotel were stunning, we felt that customer service was very disappointing. The staff were nice and polite but they were not very attentive. Prior to arrival, I had made hotel staff aware that three of us would be sharing our suite - despite this, they only stocked the room for two people and we had to ask for additional glasses, towels and dressing gown on more than one occasion. When we checked in we didn't receive any information about the hotel, the spa or its facilities / treatments available to us. We weren't told where breakfast would be served or even given a tour of the hotel. Before arrival, I made the hotel aware that I would be celebrating a special birthday and asked if they could recommend any fun activities we could book for the day. I was told that they would discuss suggestions when we arrive - unfortunately, this did not happen. Breakfast was lovely but service was often slow. While the luxury hotel matched the price we paid it wasn't reflected in the customer service.

Loved the vibe at the hotel, every year i come to Ibiza i pick a different concept group. i loved the perks of being a guest at this hotel like having a club to go to, which was pretty good! the restaurant was great, and so was the breakfast at the hotel- i do wish the breakfast would run until later almost Brunch time 1 pm. I had it included in our reservation unfortunately if you do go out to the clubs its hard to wake up before 11 am (LOL). Pool area was great but i did find the food and drinks to be a bit steep for what you get. i would still recommend to anyone, the aesthetic of the hotel is unmatched.

Absolutely amazing hotel! Wish i could live there. 1000/1000

Great location. Easy to walk to near by restaurants and clubs. Staff was great , they came daily to clean. There was a heat wave that week so it was hot. Air conditioning was only in one room, wish there was another one in the bedroom. But highly recommend otherwise .

El hotel esta super limpio, las habitaciones con aire acondicionado muy bueno la cama super cómoda y muy tranquilo y familiar, 100% recomendado y volveré segurisimo