Search Deals on

Espinar Vacation Packages

No pool no heater , location is ok ,don’t let money in your room stealing

We were supposed to have a 3 bedroom but something had happened and rhey accommodated us different which is ok. However, the room we stayed at smelled like something had died. We opened up the windows and that helped some but I have no idea what that smell was.

I loved everything about the hotel the cleanliness, excellent staff, location, the breakfast. The only problem I had was the showering/ bathing situation. It was uncomfortable to use the in our room due to the lack of privacy. I am not sure if all rooms were set up this way. It would have been perfect if the bathtub/shoer had a door. Otherwise, everything else was great.

Very clean place. Daily tidying of room. Hotel was very cute. Friendly staff. Would stay here again.

For such level of the hotel, it is over-priced: the room furniture needs maintenance, the water in shower is warm but not hut and always stucks in the bathroom. The breakfast was good, but my daughter came 1 hour before the breakfast closed and asked for pancakes which were available. The stuff lied to her there were no pancakes, and after she proved herself with a photo taken by me, they offered her 8 pancakes as an exclusion. Really?… They also gave me not a room that I booked and that was on photos: a family room with a wall that divides it into 2 different rooms, with a working desk. Instead, we had a triple room with no working desk. I asked to change the room because my kids are teenagers and it was very inconvenient to us. They agreed, and thank you for that, but the moving process was long and unprofessional: we had to leave the room and wait for 1 hour at the hotel lobby before we could access the room that I booked. In general, I don’t recommend this hotel. There are more nicer hotels around at the same price.

My experience fell well short of what I expect from a five-star hotel. While some staff were genuinely lovely, service was inconsistent, slow, and often required repeated follow-up. More seriously, I left my AirPods Pro in my room while hiking Machu Picchu, and they were gone when I returned. Find My showed them outside the hotel, and to their credit, staff accompanied me to try to locate them. Police became involved, and I ultimately spent close to four hours over two days searching and filing a police report — a significant amount of a three-night stay. What disappointed me most was management's response. Guest relations repeatedly told me management would do something, but at checkout, I was told nothing would be done because there was no concrete proof the AirPods were taken from the hotel. The response felt entirely dismissive. A handwritten note, or small gesture would have shown empathy. Problems happen; five-star service is defined by how they are handled. Inkaterra's service was nowhere near the standard I've experienced at St. Regis or Palacio del Inka in Cusco. Machu Picchu was magical; unfortunately, my experience with Inkaterra was not.

I like so many reasons,it’s quite, clean and private rooms allow us to stay in one place and have a privacy