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Evrenseki Vacation Packages

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Very family and kid friendly location, great food variety and availability!

Everything in the best conditions 👍 Overall, we had a great vacation. The swimming pools were amazing, the food was delicious with plenty of variety, and the nightly shows were very entertaining. The staff was friendly and always willing to help. The resort is wonderful overall, though the rooms could benefit from a little modernization to match the quality of the rest of the property. With that improvement, the experience would be even better. Despite this, we had a wonderful time and would gladly consider visiting again.

Hotel staff were all lovely, helpful and friendly. Room was spacious and cleaned well each day, my only negative for the room is that there are no usb ports, and plug sockets are limited, only one side of bed had one which was annoying when wanting to charge 2 phones at same time. Outside area is beautiful, never used the main pool but the whirl pool area and relax pool was amazing, would be better if all of this was used as an adults only rather than just the relax pool. The gardens are stunning and well cared for. We enjoyed our stay but would not return to this hotel the only reason for this was the amount of children, mostly toddlers, I don’t mind kids on holiday at all, but the buffet and pool area was always a huge festival of screaming crying kids, dining was very off putting due to this.

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

Exceptional facilities and services

Room clean, food very good, quiet at night, staff quite helpful.

The resort was out of this World and Heaven on Earth, never seen anything like it and I miss it and cannot wait to go back. Thank you for this amazing experience.