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View was stunning but there are weeds everywhere in front of the cabin(if you have allergies this will be tough). The fire table should have been included in the price and the cooking items were rough and needed replacement. No toaster or microwave. Coffee machine needed instructions and the floor was lifting in some areas. For the price expected more.

Bonne communication

This hotel is freshly opened and frankly should not be open yet! We paid $800 to stay one night and found a hotel that although beautifully designed and staffed to the hilt - does not appear to know what it’s doing. The preemptive apology note in our room should’ve been an indication of what was to come! Lack of hot water, power outlets not working, no water to wash your hands in washrooms by the lobby, super slow service at breakfast (35 mins for our order) even though the restaurant had 8 people in it (including us) - it is designed for around 150! Unsupervised (although willing) staff throughout- walking around in circles, and seemingly seeking direction. This needs managing- that’s all - but until the many kinks have been worked out- it’s an absolute cheek for them to charge what they are!

Emerald Lake Lodge is a magical place. We couldn’t have asked for anything more beautiful, more relaxing, and any better customer service. Keep up the great work you guys were fabulous.