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Flatt's Village Vacation Packages

great stay

Very disappointed with flexibility of management who answered to my requests with ultimatums. Had a delivery and it went missing with zero accountability and poor responsiveness from management. Amazing employees at ground level with great customer service skills. Not the same for administrative staff. Got a room which had not been updated; older, decently-maintained furniture, musty smell in the cottage, great size, bed made noise, large gap under door and the icing on the cake…a roach crawled on my arm in the middle of the night. Amazing views, food was tasty, facility overall well kept, but will never go back or recommend it.

A beautiful get away. Pink sand beach part of hotel area. Food wonderful

The staff, facilities and food were fantastic. Special shoutout to Juan and Alicia. Very kind, friendly and helpful. The beach is a bit short (50 yards) so getting in your steps was a little challenging. Then again, you are on vacation. Would have liked to see nightly entertainment. Nothing crazy, just a guitar or piano player would have made the resort top notch for us.

Loved the pool. The restaurant choices were limited (pizza or a rather dull but expensive on site place.) We really appreciated the bagel cart because it’s kind of a hike to breakfast places in Hamilton. Sunday was a problem. The pool staff was excellent. The grounds are beautiful. As I said, walking to downtown shops and restaurants are not as close as it looks on a map, but doable for most. The room was nice, good AC. I would stay there again.