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MainStay Suites

2.5 star property

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Lobby
Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace
Standard Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace
Exterior
Exterior

Reviews

3.6 out of 10

Popular amenities

  • Pool
  • Gym
  • Pet friendly
  • Breakfast included
  • Parking included
  • 24/7 front desk

Explore the area

Map
1819 West Lucas Street, Building B, Florence, SC, 29501
  • Mcleod Regional Medical Center
    ‪6 min drive‬
  • Florence Civic Center
    ‪8 min drive‬
  • Magnolia Mall
    ‪8 min drive‬
  • Florence, SC (FLO-Florence Regional)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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  • Pet friendly
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Apr 13 - Apr 14
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About this property

MainStay Suites

Florence hotel with free breakfast
Along with a fitness center, this smoke-free hotel has a seasonal outdoor pool and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a convenience store, and a banquet hall are onsite.
MainStay Suites offers 107 accommodations. Each accommodation is individually furnished and decorated. This Florence hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads. Business-friendly amenities include desks and desk chairs.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
MainStay Suites features a fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, a convenience store, and an elevator. Complimentary self parking is available on site.

MainStay Suites is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available daily

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Grocery/convenience store
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Vending machine

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

MainStay Suites Hotel
MainStay Suites Florence
MainStay Suites Hotel Florence

MainStay Suites Reviews

Reviews

3.6
Rating 10 - Excellent. 1 out of 47 reviews
Rating 8 - Good. 2 out of 47 reviews
Rating 6 - Okay. 7 out of 47 reviews
Rating 4 - Poor. 10 out of 47 reviews
Rating 2 - Terrible. 27 out of 47 reviews

3.6/10

Cleanliness

4.4/10

Staff & service

2.6/10

Amenities

3.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jeanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is under construction and has extended stay residents who sit outside playing loud music most of the night. Do not recommend!
Stayed 1 night in Dec 2024

6/10 Okay

Ayanna

Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty. The outside of the property is filthy and the door numbers were indicated by dark blue painters tape. I was given no directions on how to get to my room so I spent 15 minutes walking around trying to figure out where to go. Just an awful experience. Thankful for the refund.
Stayed 2 nights in Dec 2024

6/10 Okay

Shanice

Disliked: Cleanliness, property conditions & facilities
Property offers to go bags with a water and biscuit instead of breakfast. The guy was nice to change our room after initial one which was not clean.
Stayed 2 nights in Dec 2024

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting facility
The place was unbelievable disgusting. Mattress stained, there was trash all over the facility. A moldy chair was left outside. A housekeeping cart was left abandoned outside. This was the most unsanitary facility I’ve ever seen.
Stayed 1 night in Oct 2024

2/10 Terrible

Allison

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely horrific and I strongly encourage others to avoid this property. It was not only unsafe and insecure, but the building is fully under construction and the staff are not even sure which rooms are operational and have furniture. There were beer bottles and glass scattered around, and dirty sheets on the bed and the rooms had a foul odor. Trash and debris were strewn about and on top of paying for the rooms, I had to pay a $100 deposit on each room that I will not get back for a week or more. It was disgusting and I hope that hotels.com decides to remove this option from its list of available properties.
Stayed 1 night in Oct 2024

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is actively renovating. Employees not English fluent. I was sent to 3 rooms to “check if they were ready” eventually given a “suite” with missing curtains and moldy chair in bedroom. Common area littered with construction trash, guest trash and overall dirty. And no breakfast
Stayed 1 night in Oct 2024

2/10 Terrible

Britney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Marcella

Stayed 1 night in Sep 2024

4/10 Poor

TaKereah

Stayed 2 nights in Aug 2024

4/10 Poor

Marcella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
My husband, daughter and myself checked in for a 4 night stay. The room was not ready for renting as the whole place is under renovation. There were 3 of us and only 2 towels in the room that weren't changed out at all the entire stay ! Thank god we brought some. Right outside our room door and in front if our window was a huge 20' dumpster with trash all over the ground so this was our vuew for 4 days. We had a lovely brand new t.v. in the room that did not work the entire time we were there, went to office 3 times to request it be fixed and were told "it'll work tomorrow " but to no avail it never did.
Stayed 3 nights in Aug 2024

2/10 Terrible

Ernest

Business traveler
Disliked: Amenities
Did not accept the room at check in due to cleanliness and the restaurant was also closed. There was no mention of any of these problems on the website!
Stayed 1 night in Sep 2024

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved our stay just wish the WiFi would have worked
Stayed 2 nights in Aug 2024

2/10 Terrible

Vershawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your time
The hotel wasn't clean and they charged my credit card after I left. After viewing the room, I turned the key in and told them I wanted to cancel the reservation. The room cost 88 dollars but put a 100 dollar holding fee for the room, which wasn't returned.
Stayed 1 night in Aug 2024

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Renovating & not ready to rent rooms to guests.
Check in lady was nice, said we had a pool view. The pool was only 1/3 full of green water. We were moved to a room with parking lot view to see our car. The phone did not work. The TV did not work, no connection to a network. Front desk girl could not locate a manager or maintenance person to fix anything. We only stayed as the beds were new & comfortable, there was very little choice in the town. We did get on the adjacent hotel Wi-Fi to watch a movie on our laptop. The bath sink would not drain at all. The rooms are called suites with fridge, cooktop, small coffee pot. We went out to eat. But absolutely no utensils, cookware or dishes to accommodate anyone who panned for this.
Stayed 1 night in Jul 2024

2/10 Terrible

Brianna

Stayed 1 night in May 2024

2/10 Terrible

La'Tonya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This “hotel” is not somewhere my husband and I would normally stay but we’ve had a lot going on and didn’t check the rating and reviews beforehand. However, we were only staying one night and figured we’d “just deal with it”. However, from check in, I knew this would not be “it”. And to be clear, I NEVER leave reviews, but this hotel definitely deserves one and I mean that it the most negative way possible. Do not stay here! Dirty, smelly standing water in the walkway outside, broken lock on the room door, dirty tub and toilet, brown water when we first turned on the shower, smoke detector hanging off the wall, odd odor in the room…but the worst is that they charged me twice for the stay. They charged the card that I gave them to use and also the card I have on file with Expedia that I used to book the room which I didn’t even have on me! When I called them about it they said I would get the money back in my account and of course they never did and had to dispute the charge on the card that’s on file with Expedia. This is the worst hotel experience my husband have had in the whole 10 years we’ve been traveling together. DO NOT STAY HERE!!!!!!! And if you have, please check your accounts! This is definitely a “motel” and the pictures on here are very deceiving. STAY AT YOUR OWN RISK
Stayed 1 night in May 2024

2/10 Terrible

Jason

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! Matter of fact don’t use expedia!!! We drove 10 hours to see a nascar race when we got to the hotel to check in we were given a room with one bed when we paid for a room with 2 the staff are basically illiterate the room smelled like piss there were prostitutes and drug addicts in all of the rooms matter of fact while I was inside trying to get my money back some guy tried to assault my girlfriend the guy at the desk had his teenage daughter walking around the lobby in a very inappropriate “night gown” there was a huge rancid puddle of standing water that looked like the bubonic plague was growing in it while I was demanding my money back there was a line of people waiting to do the same one guy said there was no toilet seat on his toilet as soon as we walked in the douche at the counter slammed his hand on a sign that said the tv’s didn’t work but hey I guess if you’re smoking crack or turning tricks you don’t need a tv anyway had to pay for another hotel because Expedia made me wait three days for my refund I got it on the drive home I could go on but PLEASE DO NOT STAY AT THIS ROACH MOTEL you’ll probably leave with bed bugs and hepatitis a b and c Expedia is terrible bet they don’t post this review oh but they gave me a 25$ credit for my next near death experience THANKS EXPEDIA!!
Stayed 2 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness
Room had not been cleaned
The room had not been cleaned. The sheets had obviously not been changed, the toilet had not been sanitized. The bathroom smelled slightly like urine, but you could visually see that the toilet bowl needed cleaning. I complained and asked for a new room and they sent me back to the room and sent the cleaner to change the sheets. I was too exhausted to haul myself to a different place, I had been driving all day and needed to get up early to drive more. I slept a few hours on the changed sheets and then hit the road at 3am. I've stayed in a lot of cheap hotels, but never have I been offered a room where the sheets had not been changed. I think they said they had had a lot of guests the previous night, maybe they don't have the staff to clean all the rooms? I made the reservation (and paid) in the morning though, I would've thought a room could've been cleaned and held for me. When I arrived at 9pm, they made me wait some time while they checked a completely new customer in (seemingly making sure he had a clean room) and then just gave me this room- whole process took 45 minutes. The spread on one bed smelled. The other bed did not smell, but when I pulled back the sheets there was little bits of dust and debris in the bed, obviously someone had already used the sheets. Nothing disgusting, just very recognizable that they weren't fresh. There were no bugs, but this still ranks as my worst hotel stay in the US.
Stayed 1 night in May 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lipstick on a pig
This place is being renovated and let’s just say it’s like putting lipstick on a pig. Some major points just were not addressed. Paint peeling off doors, it looked like someone had previously tried to break into the room I was in. I hate to think of what it looked like 5 years ago though so they’ve definitely made improvements. The coat of paint and new furniture do look alright and the exterior was alright.
Stayed 2 nights in May 2024

2/10 Terrible

Poey Nee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I think this is family owned and the staff tries their best to be friendly. They upgraded me to a suite which was essentially 2 rooms in 1. The room has minimal cosmetic upgrade, the floor was dirty, no towels, no shower curtain, nothing in the room works! Morning breakfast was a brown bag with snacks from Costco! Maybe they need more time before they open for business.
Stayed 1 night in Apr 2024

2/10 Terrible

Yakima

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeper wasn't available no breakfast, and the TV don't work.
Stayed 1 night in Apr 2024

6/10 Okay

Sabrina

Traveled with family
I believe the hotel is under construction with renovations, which I wish would’ve been documented on Expedia. I also wish that I would’ve been notified of an additional charge that I was to pay for upon check-in, which I did read the sign at the front desk. If you pay in card you are to give $50 cash but if you pay in cash you need to give them $100 in cash, I paid with a card and they charged my card an additional second transaction of $50 I did have the cash available which I would’ve preferred to use but was not given the choice or chance .
Stayed 1 night in Mar 2024

2/10 Terrible

Kenneth

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing it was a very bad experience.
Stayed 7 nights in Mar 2024

2/10 Terrible

Marisol, ORLANDO

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have images of the mold growing on the baseboards and dirt was all under the beds it was disgusting - there is black mold in the rooms and is a health hazard this place should be shut down. Then when I tried to get my money back because the room was so disgusting, it even had stains on the bed and holes on the bed from cigarette smoke. He didn’t wanna give me back my money. Thank God I booked it through Expedia had I not I would never have gotten my money back.
Stayed 2 nights in Sep 2023

2/10 Terrible

Newell G Wilder

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, don’t stay here! The “suite” we paid for was actually two side by side rooms neither of which seemed at all safe from intrusion. I set a trap by leaning a table against the door of the non sleeping room to alert us if someone did break in while we slept (we would hear the table hit the floor). The room was filthy and disgusting. We found pubic hairs on towels and on used complimentary underarm deodorant. A fly, which had been killed while on the wall, was still stuck there. One toilet, which had been used prior to our arrival, still had urine and toilet paper in it. The bathroom counter was greasy and sticky, as were almost all the other surfaces. In the bathtubs were nonslip papers that were covered in dirty footprints. I couldn’t imagine a room looking worse, even if that was the intention. We removed the comforter, which we must admit was tucked in and gave the only semblance of cleanliness, and underneath the sheets were left untucked. The thought of sleeping in a bed that might be crawling with bugs was the last straw. I spoke to the gentleman at the front desk and he stated we would be refunded later. When I asked why he couldn’t do it now he said he was busy helping another customer. The customer to whom he was referring was a woman who, just minutes earlier, told him her friend had the credit card and she was in the bathroom, so he could take care of me first. He printed out a full refund receipt. Later we noticed he charged us three timed for the room.
Stayed 1 night in Aug 2023