6/10 Okay
Mary
Aug 17, 2025
Unimpressed and Not Returning
Unremarkable. Why bother to offer texting as a means of quick communication, when staffers are useless? Upon check-in on Friday, we asked for a late check-out on Sunday and were told to check back the day BEFORE check-out. On Saturday (as instructed), I sent a text requesting late check-out. Jessica told me to AGAIN check back, but this time, on the DAY of check-out. I told her I’d done as instructed, and perhaps all hotel employees need better training to ensure guests receive correct information since the right hand doesn’t know what the left is doing. She again replied and said she’d check to see if we could get a late check-out. BUT SHE NEVER GOT BACK WITH ME. Again, I sent a text (on SAT), and John noted we’d have a late check-out. HOW MANY TIMES MUST A GUEST MAKE THE SAME REQUEST? Jessica dropped the ball and her rude unprofessionalism has ensured we will never stay here again.
Honestly, I could’ve overlooked the dirty carpet in our room that left my white socks FILTHY. I could’ve even let go the fact that one of the nightstands looked like it hadn’t been dusted at ALL. And it wasn’t the end of the world that the shower doesn’t get truly HOT.
But the lousy service, coupled with being ignored by Jessica, was inexcusable.
As owners of a business since 1988, we VALUE our customers and consider them the foundation of our success. When our customers have a need, THEY are our first priority. Seems like this hotel sees customers as a bother.
Color me UNIMPRESSED.
Mary
Stayed 2 nights in Aug 2025