2/10 Terrible
Kevin
Aug 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A staff member knocked on the door while I was using the bathroom. The TV was on and with the bath fan going, was unsure it was my room and not the neighbors. Once my door was opened, I understood it to have been my room as confirmation. The staff member never announced themselves. When they opened the door, they blew past the lock. Were it not for the latch being across too, they would have walked in on me in the midst of using the bathroom. I find it troubling that a staff member would show up and Not announce themselves, that the key they use allows them to bypass a bolted lock (typical of a Manager's key), and the lack of Security associated with this Unprofessional approach. I urge management to review their policies and procedures, retrain the staff, and exercise added oversight to ensure higher levels of professionalism and security. When things like these go overlooked, it begs the question what else are they allowing to go on at this property. I shudder to think this might be the least they are up to.
Kevin
Stayed 7 nights in Aug 2025