4/10 Poor
Eveno, Nassau
Traveled with family and small children
Dec 24, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would never go back to this hotel unless Marriott replaced the staff with some professional and hospitable staff…. Ok so I’m a guy in a wheelchair and as I checked in the lady at the front desk was very dull and she lies miss aryhel is the name she said was her name because I couldn’t see her name tag because I’m in a wheelchair and the counter she is behind was blocking me from seeing her figure I wasn’t greeted I had to be like “HI HELLO” and she just stared at me like she didn’t want be at work she didn’t give me no information about the hotel I had to go online to find out more about the hotel like breakfast hours, pool hours, etc she made my stay poor and to the manager Miss Michelle you need to do better because from I saw your energy I knew what to expect from the other staff very poor and unprofessional and to Miss Kiyomi I want to say thank you because you are the only one at that front desk that had professionalism and hospitality thank you for being better than the rest I am a Marriott Bonvoy member so I am a bit acquainted with with some of its hotels this hotel was a nice hotel and nice property but those staff are not it first and probably last time unless there’s a change
Eveno
Stayed 6 nights in Dec 2024