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The staff's service was excellent. It’s not in the city center, but it is very close to the Europa train station. They resolve any issue—the service is top-notch! The room was espectacular!

The room was beautifully appointed, with the bathroom and changing area well separated from the sleeping area. The balcony gave a nice view of nearby architecture. The location of the hotel was in walking distance to the main Republic plaza, dining, and the Palais des Beaux Arts. The Citadel park, also in walking distance, served as a viewing point of the solar eclipse. Eurostar train service to London and other locations in mainland Europe was a short 20 min walk away. The buffet breakfast was excellent and I especially appreciated the water spiggets on each floor to fill up your water bottle with either plain filtered or carbonated water. The front desk was mostly helpful, although one woman could have used additional customer support training in cheerfully answering questions. The room was cooled to a comfortable temperature, a welcome respite from the outside heat wave. All in all a wonderful experience. I would return.

Arriving at this hotel was greeted by a young man who made us feel welcome. Spoke English and ibis should be proud of a great staff member. He gave us a welcome pack for the Lille braderie which had maps and bus times, restaurants. So organised, The room was clean and modern and we had dinner downstairs and sane young man produced an English menu.Breakfast was fantastic so much choice. would stay again and recommend.

This was an excellent hotel in a centrally located part of the city. The staff were all very friendly and helpful at all times, the room was spacious and clean and the breakfast gave lots of options. Highly recommended.

The room was clean, parking and location were convenient. The breakfast was not up to scratch eg. Coffee machine not working, very small jug for the milk it was empty most of the time. Not great but also not the worst.

The hotel is fairly well located for the SNCF station in Lille, but a bit of a walk from the Eurostar station. It's in need of an update - the rooms look like they haven't been renovated this century, but that said they aren't in terrible condition, just old and worn. The area isn't the most salubrious, but it didn't feel that unsafe either.