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A shocking experience. My flight was cancelled, so I sent the hotel a message through the Hotels.com app, using the option clearly labelled “Contact hotel”, to explain that I would arrive the following day. When I arrived, I was told my room had been resold and the hotel was full. Staff initially denied that I had contacted them. When I showed the receptionist the message, he said they did not read Hotels.com messages. I was left without a room during a busy trade show and had to find accommodation in another town at significant extra cost. The receptionist was rude, defensive and unhelpful throughout. The hotel initially refused to refund the first night; it did so only after I supplied a screenshot of my message to the booking platform. I would strongly advise against staying here. A hotel that provides a “Contact hotel” messaging route should read the messages it receives, and guests should not be left stranded because it fails to do so.

Beautiful, comfortable rooms in the middle of Nice. Easy to walk to Old Town, Promenade, Castle Hill and Beach. We enjoyed our overnight stay. Wish we could have stayed longer. Next time.

Wonderful stay! Lovely staff, spacious and clean rooms with everything you could need. Great location too!

We greatly enjoyed our stay at The Jay Hotel by HappyCulture. The staff were incredibly welcoming and helpful, and the hotel atmosphere was fantastic. The hotel is very conveniently located just a short walk from cafes and the beach. The room itself was comfortable and spacious with a separate living area, bedroom, and a wonderful balcony. We would highly recommend this hotel to other travellers.

Location and clean room

The rooms, sheets, towels, bathrooms and other in room amenities are very clean. The pillows and sheets smelled like urine and most of the towels had stains. The shower did not drain well and it had mold in some areas. The staff were very friendly and professional. The location was great.