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A shocking experience. My flight was cancelled, so I sent the hotel a message through the Hotels.com app, using the option clearly labelled “Contact hotel”, to explain that I would arrive the following day. When I arrived, I was told my room had been resold and the hotel was full. Staff initially denied that I had contacted them. When I showed the receptionist the message, he said they did not read Hotels.com messages. I was left without a room during a busy trade show and had to find accommodation in another town at significant extra cost. The receptionist was rude, defensive and unhelpful throughout. The hotel initially refused to refund the first night; it did so only after I supplied a screenshot of my message to the booking platform. I would strongly advise against staying here. A hotel that provides a “Contact hotel” messaging route should read the messages it receives, and guests should not be left stranded because it fails to do so.

It was a sketchy start because room was not ready for about an hour- front desk was helpful but neglected to tell us when the room was ready. Location was good. Breakfast looked good but we did not partake. Helpful getting a cab and storing our luggage.

Buena ubicación, buena atención, habitación comoda y amplia

Beautiful hotel in a perfect location. Spacious rooms and welcoming, helpful staff. Food and drinks were excellent. Price is high but worth it

We enjoyed an excellent stay at The Deck Hotel in Nice. The staff were very friendly and helpful and the location was perfect for walking around and seeing the sights - very central and easy to get to from the airport by tram. The rooms were compact but very well appointed and we appreciated the modern bathroom with lovely shower as well as having a safe and small fridge in the room also. We would definitely recommend The Deck hotel!